This position reports to the Manager of the Office of Quality and Performance Excellence in the Florida Department of Health in Miami-Dade County. This role requires a dynamic individual with strong project management skills, a commitment to excellence, and the ability to work collaboratively across multiple programs. The Project Coordinator will play a pivotal role in enhancing the agency’s quality and performance excellence initiatives.

OTHER JOB-RELATED REQUIREMENTS FOR THIS POSITION:

Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

KNOWLEDGE, SKILSS, AND ABILITIES:

· Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
· Knowledge of current and emerging internal and external issues impacting the operational environment of the agency.
· Knowledge and understanding of the principles, processes, and requirements for strategic planning and development.
· Knowledge on data utilization and interpretation to drive improvements.
· Experience in project management, customer service, and quality improvement projects.
· Ability to look at the big picture and prioritize projects to achieve goals.
· Effective presentation skills.
· Ability to understand SMART goals, and data interpretation.
· Advanced verbal and written communication skills.
· Conflict resolution and/or mediation skills.
· Ability to work in teams and support consensus building.
· Ability to use different online tools to support team engagement.
· Be innovative and team oriented.

MINIMUM QUALIFICATION

· A bachelor’s degree from an accredited college or university. Preferably in Public Health or Public Administration.
· Professional or nonprofessional experience in project management, customer service, training, education, staff development, personnel or an agency program area can substitute on a year-for-year basis for the required college education.

· Develop departments project scopes and objectives, coordinate, implement, and evaluate to continually improve the agencies’ projects and processes. Create and maintain comprehensive project documentation to meet all quality requirements for projects.
· Identifies and participates in the evaluation of strategic opportunities pertinent to the objectives of the organization.
· Interacts with senior management, program managers/supervisor, agency staff and with the community and partners to represent and promote the development of strategic objectives.
· Tracks, monitors, and evaluates strategic objectives and serves as a principle point of contact for programmatic plan leads.
· Reviews data and assures compliance of data submission by programs through the performance management system and identify areas for improvement, and trends.
· Conducts agencywide SWOT analysis and other strategic planning techniques to engage staff and support the continuation of a relevant agency-wide objectives.
· Monitors and measures the agency’s performance against set targets and prepares reports detailing progress towards goals, identifying obstacles to success, and recommending solutions. Prepare and present detailed reports on project status, performance metrics, and improvement recommendations to management and staff.
· Submits Annual Performance Reports and any other key reports requested by the State Office.
· Identify opportunities for improving customer service processes, lead, and implement strategies to enhance service delivery and customer satisfaction. Review customer feedback and track policy or processes changes to support continuous improvement.