Ops Service Agent at FedEx

Meyrin, Geneva, Switzerland -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Courier Scheduling, Route Planning, Distribution Coordination, Microsoft Office, Geographical Knowledge, Problem Solving, Stakeholder Communication, Time Management, Attention To Detail, Operational Reporting

Industry

Freight and Package Transportation

Description

Company:CHE FedEx Express Swiss Post GmbH Address: Rue des Ateliers 9 Scheduled Weekly Hours:41 Worker Type:Regular Posting Start Date12-juin-2026 Posting Close Date:18-juin-2026 Job Family:FXE-EU: Dispatch Agent (ID) Position Summary: We have an exciting opportunity for you to join our team as a Dispatch Agent. Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together. What you will be doing: • Preparing courier schedules and routes • Coordinating the distribution of work amongst couriers helping them to achieve station's operational goals in the most efficient way • Monitoring the daily delivery cycle, updating systems with accurate information to ensure correct execution of the daily pick-up and delivery assignments • Providing support to the couriers and assisting them with issues resolution • Contacting customers when needed to obtain additional information or advise on potential service-related issues • Proactively reporting any issues that occurred during the daily delivery cycle to the management and compiling reports on station's productivity, volumes and performance What do you bring with you: • Experience in co-ordinating a team in a busy transport and / or dispatch environment an advantage • Good Microsoft Office & PC skills • Good geographical knowledge • Focused on accuracy and attention to detail • Driven to solve problems while using planning and organizing skills • Able to communicate and align with different stakeholders • Ability to manage own and teams time effectively with attention to detail in a pressurised environment What do we offer: • Attractive compensation package • Training to get you started and on-the-job learning opportunities • Extensive learning resources to further develop your skills and knowledge, including online language courses • Tuition Assistance Program (*applicable for FedEx positions with a permanent contract) • Employee Assistance Program for you and your family in difficult life situations • Employee reduced-rate shipping • Great career opportunities • FedEx is one of the worlds most admired companies and trusted brands year after year Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx. English (Required) FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all Our Company FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. FedEx Express is the world's largest express-transportation company. Serving 220 countries globally, we have the world's most advanced and reliable global air-ground express distribution network. Delivering parcels on time, to the right place is our business. So much so, we are continually expanding and refining our uniquely integrated all-cargo express network. A network that relies as equally on its transportation, communication, and information technology infrastructure as it does on its people. Over more than 425,000 team members around the world embody the can-do spirit that has made us one of the most admired and reputable companies in the world. They are united by their commitment to the Purple Promise — to make every FedEx experience outstanding — and committed to our success in connecting people and possibilities around the world. In return, we provide our team members with a safe, inclusive and rewarding workplace environment where everyone has opportunities to grow and thrive.

Responsibilities

The agent is responsible for preparing courier schedules, coordinating work distribution, and monitoring the daily delivery cycle to ensure operational goals are met. They also provide support to couriers, communicate with customers, and report productivity and performance metrics to management.