Ops Spec: Customer Engineer - Belfast, Mpumalanga at Business Connexion BCX

Belfast, Northern Ireland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Troubleshooting, Device Support, Remote Management Tools, Root Cause Analysis, VIP Support, Audio Visual Support, Mobile Support, Break-fix, Microsoft Office, Hardware Troubleshooting, Incident Management, Service Request Management

Industry

IT Services and IT Consulting

Description

Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Digital Workspace Management (DWM) Job grade S6 Core Description Provide digital workplace support for the customer base remotely and onsite. Key Deliverables / Primary Functions Application and device troubleshooting and support. Accurately use available software or specialist monitoring tools to maintain awareness and control of the hardware and software. Used approved remote management tools to remote support end user devices Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents Ability to do root cause analysis and troubleshooting across systems to resolve incidents Ability to engage and liaise with all personnel including VIP personnel. Follow escalation matrix and keep customer informed. Enabling management with communication about incidents/requests Remote support and 24/7 standby, after hours and on-call support.Ownership of Incidents and Service Requests, until resolution with continues feedback. Build Relationship with customers to improve and provide world class support. Assist with the connection of end user devices to Audio Visual support equipment. iPad, Apple, and Android mobile support. Ability to break-fix problems to satisfy installation requests, simple or complex, in a wide range of dissimilar environments. Identify and understand business challenges of the Customer and the impact thereof on the device support.Build a working knowledge of Microsoft products Support security policies and standards of the Customer Ensure company assets (replacement parts) are tracked and maintained responsibly Core Functional Skills & Capabilities Microsoft OfficeMobile SupportHardware TroubleshootingCore Behavioural Competencies Job MatchCoping with pressures & setbacksDeciding & Initiating ActionWorking with peoplePlanning & Organising Presenting and Communicating informationMinimum Qualifications NQF 6: 3 year Degree/ Diploma/ National DiplomaOR NQF 4: Grade 12Additional Education -Preferred /Advantage Experience 3 years’ experience OR 5 years’ experience Certifications A+N+ITIL 3 or 4 will be advantageousMCP (Desktop)MCSAHP, Dell, Lenovo, Mustek products will be advantageousProfessional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control 0 Level of Engagement Engagement will all levels within the organisation, internal and external to the business. Special Requirements / Employment Condition Drivers Licence and Reliable Vehicle - both requiredPrepared to Travel and Engage with clients direct.Ability to work extended /long hours as and when requiredWorkplace / Physical Requirements Hybrid Remote WorkerBillable

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Provide remote and onsite digital workplace support, including troubleshooting applications and devices for customers. Manage incidents and service requests from inception to resolution while maintaining relationships with VIP personnel and external vendors.