Ops Specialist: IT Integration Support at Company

Centurion, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Integration Support, Problem Identification, Incident Management, Technical Support, Application Monitoring, Testing and Deployment, Service Oriented Architecture, Analytical Thinking, Cross Functional Teamwork, Technical Documentation, Customer Relationship Management, Risk Management, Database Configuration, System Optimization, Troubleshooting, Project Status Reporting

Industry

Telecommunications

Description

Structural Information Job number: 10025983 Job title: Ops Specialist: IT Integration Support Job grade: S6 Group/ BU: CSB Division: Digital & Information Span of control: 0 Reports to: Management REM Functional Area: IT Core Description Responsible for the operational support of Integration business solutions/ applications, regardless of integration toolset used - testing, deploying, technical support, business support and customer engagement. Take developed business solutions, maintain them on all integration platforms and provide support for small to large enterprise projects. Understanding how different solutions integrate with the business processes, products and the existing IT Infrastructure. It will be required that Telkom's solutioning process is followed, and that Telkom's standard documentation is used. Job Responsibilities OUTPUT 1 Provided Business Support SUB-OUTPUTS Provide Business support by understanding all business flows within the integration domain Problem Identification, Ownership and resolution on all environments and keeping the customer up to date Assisting in the management of incidents, requests and problems experienced with the systems Coordinate testing between Development Team & Business Stakeholders Create and Maintain good Customer relationships Perform active customer communication Provide project status reports when needed RANGE E-mail Communications Bug Scrubs Teleconferences Meetings IT Service Desk OUTPUT 2 Ensured Understanding of Integration Technologies SUB-OUTPUTS Understand different Integration Technologies/ product suites used within the integration support area Integration Application Broker tuning/ optimization RANGE Over the shoulder training Training Courses OUTPUT 3 Provided Operational Support and Monitoring SUB-OUTPUTS Ensure continuance improvement of system functionality & stability Implementation of monitoring rules and alerts to ensure full HA is maintained Proactive identification of any matters that might affect operations Ensure corrective action taken an any alerts fired from the enterprise based monitoring system Provide 24x7 standby duties Defect identification and appropriate action (logging of cases) RANGE IT Service Desk Foglight Monitoring (Application Alert Management) ClearSupport QualityCentre Citrix RCA's Troubleshooting OUTPUT 4 Managed Testing and Deployment SUB-OUTPUTS Manage pre-implementation business testing and post-implementation health checks Ensure code is deployed as per Release Specifications and on time Responsible for managing the testing of the application on any integration platform it is deployed on Responsible for the Analysis & Design of Changes or configuration changes to the database or Software RANGE Release Notes ClearSupport IT Service Desk Release Support Ownership OUTPUT 5 Coordinated Architecture and Risks SUB-OUTPUTS Liaise with architecture team wrt CRs that consist of changes on multiple Application systems Explain current and future application functionality Ensure early reporting to Architecture on risks related to any changes/ initiatives that could negatively influence business RANGE Architecture Forum Risk Logging Core Competencies FUNCTIONAL KNOWLEDGE Computer Software; Databases; Systems (Applications); IT Document Standards; Project Management; Service Oriented Architecture Design & Development Principles; Integration; J2EE; XML; JMS; SOAP; Enterprise Service Bus (ESB); Telkom Policies FUNCTIONAL SKILLS Analytical; Communication; Conceptual Ability; Writing; Cross Functional Teamwork; Technical Integration Document creation ATTITUDES/ LEADERSHIP COMPETENCIES Adaptability; Assertiveness; Disciplined; Self Awareness and Self Management; Values Aligned To Telkom's Values (CHART); Integrity; Proactive; Teamwork; Honesty; Openness; Able to openly communicate with customers Certifications Education NQF 6: National Diploma/ Advanced Diploma/ CertificateExperience 2 Years relevant experienceAdditional Information Experience: 2 Years relevant operational experience. 1 year relevant Application Integration exposure. Special Requirements Prepared to travel Physical Requirements Key Stakeholders

Responsibilities

Responsible for the operational support, testing, and deployment of integration business solutions across various platforms. This includes providing 24x7 standby duties, monitoring system stability, and coordinating with architecture teams to manage risks and changes.