Ops Sup Analyst 1 at Citi

Heredia, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

0.0

Posted On

30 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Skills, Time Management Skills, Effective Communication Skills, Analytical Skills, Problem Solving Skills, Organizational Skills, Follow-Up Skills, Multi-Tasking, Confidentiality, Teamwork, Process Improvement, Best Practices Implementation, MS Office, Recruitment Systems, Workday

Industry

Financial Services

Description

Resolving discrepancies with new hire background checks (Education and Employment verifications) and determining appropriate final dispositions for background cases in accordance with established guidelines. Processing fingerprint identification and EWS (Early Warning Services) cases by assembling the pertinent information and sending it to CSIS to begin adjudication process and determining appropriate final dispositions for all cases in accordance with established guidelines. Performing higher level responsibilities involving applicant and employee communications such as: fingerprint and criminal history check processing, background adjudication, delivering pre/post adverse actions, verification of drug testing and responding to complex questions on pre-employment. Data input of process steps and status for each process in the Imaging Records Management System (IRM). Metrics reporting and status reports to internal clients. Closing on pending Pre-employment cases for audit compliance. Supporting diverse projects within HR Shared Services, as needed. Bachelor's degree or equivalent experience preferred. 4+ years of previous experience with HR policies and procedures. Excellent customer service skills, strong time management skills, effective communication skills (written and verbal) and proven analytical/problem solving abilities. Strong organizational and follow-up skills; ability to multi-task and maintain composure in a high-volume environment. Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion. Ability to work in an environment where compliance with processes and procedures is of priority Commitment to teamwork. Commitment to process improvement and best practices implementation. Ability to build strong working relationships. MS Office: Outlook, Word, Excel, Power Point. Knowledge of Recruitment Systems and Workday High School diploma or equivalent ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The role involves resolving discrepancies with new hire background checks and processing fingerprint identification cases. It also includes performing applicant and employee communications and metrics reporting.