Ops Sup Analyst 1 at Citi

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Documentation, Project Management, Client Communication, Legal Compliance, Stakeholder Management, Training Facilitation, User Acceptance Testing, Time Management, Problem Solving, Decision Making, Mortgage Operations, Loan Processing, Payment Services, Microsoft Office, Client Reporting

Industry

Financial Services

Description

Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms) Provide regular status updates for all project participants and create presentations for steering committee updates Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements Create, manage and maintain project plans and act as the project manager for all follow ups across various departments Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Previous relevant experience preferred. Strong experience in Mortgage operations, Loan Processing, Transaction services, Payment services, etc. Proficient in Microsoft Office General knowledge of client reporting across the industry and our competitors Proven organization and time management skills Demonstrated problem-solving and decision-making skills Consistently demonstrates clear and concise written and verbal communication skills Bachelor's degree/University degree ------------------------------------------------------ Loan Operations, Mortgage Operations, Mortgage Process, Payment Services, Transaction Services. ------------------------------------------------------

Responsibilities

The role involves performing business analysis and documentation of client reports and advices, as well as managing project plans and acting as the project manager for follow-ups across various departments. The analyst will also serve as a liaison between business stakeholders and technology teams, ensuring compliance with regulatory requirements.