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Ops Sup Analyst 2 at Citi

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Office, Mortgage Operations, Loan Processing, Transaction Services, Payment Services, Problem-Solving, Decision-Making, Written Communication, Verbal Communication, Organization, Time Management, Detail Oriented, Self-Motivated, Client Experience, Process Controls, Needs Assessment

Industry

Financial Services

Description

Update help content used by Knowledge Hub end users to service client inquires, as needed Execute work assigned, including annual review certification and change requests Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval Conduct needs assessment and update content or develop content related solutions according to business requirements Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes Monitor work progression ensuring completion of assignments by requested due date Ensure consistent application of team process controls Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. 6-8 years relevant experience Proficient in Microsoft Office Strong experience in Mortgage operations, Loan Processing, Transaction services, Payment services, etc. Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements Self-motivated and detail oriented Proven organization and time management skills Demonstrated problem-solving and decision-making skills Consistently demonstrates clear and concise written and verbal communication skills Bachelor's degree/University degree ------------------------------------------------------ Loan Operations, Loan Processing, Mortgage Operations, Payment Services, Transaction Services. ------------------------------------------------------

Responsibilities

The Ops Sup Analyst 2 is responsible for updating help content for Knowledge Hub users and executing assigned work, including annual reviews and change requests. They will also serve as a liaison to the business for work assignments and conduct needs assessments to develop content solutions.