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Ops Sup Manager - C12 - CHENNAI at Citi

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Team Leadership, Performance Evaluation, Budget Management, Resource Planning, Compliance, Analytical Skills, Problem Solving, Staffing Needs Assessment, Disciplinary Actions, Hiring, Autonomy, Stakeholder Management, Business Analysis, Test Planning, Discrepancy Resolution

Industry

Financial Services

Description

Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs Monitor team's end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures Contribute to development of new techniques, models, and plans within area of expertise Facilitate alignment of the Operations Support infrastructure through focused technologies and processes Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Ability to manage teams. 8-10 years of experience managing a team Experience in analyzing business requirements, developing test plans, and discrepancy resolution Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements Bachelor's degree/University degree or equivalent experience ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

Lead the Operations Support department by delegating tasks and responsibilities across multiple teams. Ensure quality and efficiency in team results while contributing to resource planning and budget management.