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Ops Sup Sr Supervisor - C11 - CHENNAI at Citi

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Mentoring, Operations Support, Training, Quality Monitoring, Performance Feedback, Problem Solving, Staffing, Supervisory Skills, Microsoft Office, Communication Skills, Judgement, Autonomy, Stakeholder Management, Analytical Skills, Delegation

Industry

Financial Services

Description

Lead and mentor an Operation Support team through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc. Analyze Operations information and make evaluative judgements to solve problems Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures Identify hiring needs to ensure adequate staffing Serve as a backup for manager, as needed Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. 8 -12 years of related business experience including at least one-year supervisory experience Proficient in Microsoft Office Consistently demonstrates clear and concise written and verbal communication skills ------------------------------------------------------ Job Family Group: Operations - Core ------------------------------------------------------ Job Family: Operations Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

Lead and mentor an Operations Support team by delegating tasks and recommending new procedures to streamline operations. Analyze operational information to solve problems and ensure adequate staffing.