Ops Support Manager at Pinyon

Scottsdale, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Equipment Health Management, Interdepartmental Exception Resolution, Vessel Cold Iron Management, Port Scheduling, CARB Reporting, MarUTL Management, Autogate OCR Analysis, Vessel Position Reporting, IT Coordination, Finance Coordination, Customer Service Coordination, Legal Coordination, Claims Coordination, Stowage Matching, Emergency Ticket Resolution, Troubleshooting

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Description POSITION SUMMARY Keelson’s Ops Support Manager provides support primarily to Terminal Operations, while also supporting other functional areas of the enterprise. The Ops Support Manager will support operations and assist with managing the system side of operations, including operations equipment health, and health of all technology in use at Fenix Marine Services. ESSENTIAL FUNCTIONS Management of equipment health to ensure all handling equipment is functioning properly, identify equipment that is not functioning properly and remove from operations for analysis and/or repair. Identify equipment issues and contact the appropriate parties with effective recommendations. Interdepartmental exception and error resolution. Vessel cold iron management inclusive of steamship line coordination, Port of Los Angles scheduling, California Air Resource Board (CARB) Reporting and terminal scheduling. Manage MarUTL (Marine Unable to Locate) to identify high volumes, high percentages (>10%), to identify issues with equipment causing lost containers. Manage autogate OCR reports and dashboards for low percentages and volumes, use independent judgement to identify issues with the equipment camera, and/or incorrect information in the system. Vessel daily position reporting and schedule update notification. Interaction and coordination with internal IT Department, Finance Department, Customer Service Department, Legal Team, Claims Team, and Terminal Operations Management Teams. Ensure stowage matches expected Ocean Alliance codes making effective recommendations when discrepancies are identified. Emergency resolution of “Critical” tickets when operations are down, includes troubleshooting and assigning work to applicable vendors. Work with software applications such as Smartmap, Navis, Bomgar, PowerBI and additional queries. Review and provide analysis of EDI and BAPLIE reports related to operations and business. Provide timely and accurate support to the terminal operations team Requirements KNOWLEDGE SKILLS AND ABILITIES Container terminal operations knowledge, preferred but not required Proficient computer skills (experience with Microsoft 365 is a bonus) Basic knowledge of EDI Strong documentation skills Ability to multitask, prioritize, and manage time efficiently Ability to analyze and process information in a fast-paced environment Ability to support operations 24 hours a day, 365 days a year including holidays Problem solving skills Strong attention to detail REQUIRED EDUCATION AND EXPERIENCE BS/BA degree in Marine Administration, Transportation, Operations Management, Engineering, or equivalent work experience working in management, preferred. 2-5 years managing related union labor.

Responsibilities

The Ops Support Manager primarily supports Terminal Operations by managing equipment health, ensuring all handling technology functions correctly, and resolving operational errors. This role also involves coordinating vessel scheduling, managing container location issues, and handling critical system downtime resolution.