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Ops Support Specialist - C05 - CHENNAI at Citi

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Office, Dispute Process, Problem Solving, Analytical Skills, Mathematical Knowledge, Written Communication, Verbal Communication, Lean, Process Improvement, Pega, CoB Testing, Trust Receipts

Industry

Financial Services

Description

Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed Support expansive and diverse array of products and services Assist with ongoing Lean and process improvement projects Resolve complex problems based on best practice/precedence, escalating as needed 2-4 years of relevant experience Proficient in Microsoft Office Comprehensive knowledge of Dispute process Ability to work unsupervised and apply problem solve capabilities Ability to work occasional weekends to support Pega releases and COB testing Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's) Demonstrated analytical skills and mathematical knowledge Consistently demonstrates clear and concise written and verbal communication skills High School diploma or equivalent ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The Ops Support Specialist will identify opportunities to offer value-added products and services while adhering to regulations. They will communicate daily with management regarding productivity and assist with training and resolving disputes.