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Ops Support Specialist - C05 - CHENNAI at Citi

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Chargeback Cycle, Microsoft Office, Dispute Process, Problem Solving, Pega, G360 Functionality, CoB Testing, Analytical Skills, Mathematical Knowledge, Written Communication, Verbal Communication, Lean Projects, Process Improvement, Training Facilitation, Productivity Management, Quality Management

Industry

Financial Services

Description

Should have basic knowledge on chargeback cycle Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed Assist with ongoing Lean and process improvement projects Resolve complex problems based on best practice/precedence, escalating as needed 2-5 years of relevant experience Proficient in Microsoft Office Comprehensive knowledge of Dispute process Ability to work unsupervised and apply problem solve capabilities Ability to work occasional weekends to support Pega releases and COB testing Working knowledge of Pega and/or G360 functionality, Continuity of Business (CoB) testing Demonstrated analytical skills and mathematical knowledge Consistently demonstrates clear and concise written and verbal communication skills This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The Ops Support Specialist will communicate daily with management regarding productivity and quality, and assist in resolving financial entry issues. They will also facilitate training and support ongoing process improvement projects.