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Ops Support Specialist at Citi

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Office, Analytical Skills, Mathematical Knowledge, Problem Solving, Written Communication, Verbal Communication, Training Facilitation, Process Improvement, Productivity Monitoring, Quality Assurance, File Processing, Chargeback Processing, Staff Support, Management Communication, Lean Methodology, Dispute Resolution

Industry

Financial Services

Description

Response to investigation emails promptly Check the queued file and process in timely manner Verification of product processors before release FSB Chargebacks of all FIMP's are processed by providing the backup of charges to the corresponding proof code Processing of all queued files and manual processing of files containing rejects Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed Assist with ongoing Lean and process improvement projects Resolve complex problems based on best practice/precedence, escalate as needed 2-4 years of relevant experience Proficient in Microsoft Office Ability to work unsupervised and apply problem solve capabilities Ability to work occasional weekends to support COB testing Demonstrate analytical skills and mathematical knowledge Consistently demonstrate clear and concise written and verbal communication skills Bachelor's degree or University degree or equivalent experience. ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The Ops Support Specialist is responsible for processing investigation emails, managing queued files, and verifying product processors before release. They will also communicate with management regarding productivity and assist with training and process improvement projects.