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Ops Training Executive at RayaCX
Cairo, Cairo, Egypt -
Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

0.0

Posted On

19 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Training Delivery, Performance Management, Curriculum Development, COPC Standards, Agent Evaluation, Knowledge Verification, Analytical Skills, Computer Skills, Negotiation, Arabic Proficiency, English Proficiency, Customer Centricity

Industry

Outsourcing and Offshoring Consulting

Description
KEY RESPONSIBILITIES: Deliver Training for assigned staff (new batches verification & refreshment sessions recalibration sessions) with the agreed benchmarks and due dates. Oversee the performance of the assigned trainers team ensuring adherence to training plan/agenda. Work on the continuous improvement for the training materials, documents and handouts. Abides to COPC approaches and requirements. Provides pre operational feedback to HR and OP on new agents and their fitness for performing duties required. Evaluate agents responsiveness to training and responsible for their training Carrying out the responsibility of achieving all training performance targets (End to End Certifications on time Calibration Verifications and Quality of training) Do all verification practices required and related to knowledge verification (Login Calibration Test) Ensuring that the attendance sheets for both soft skills and product knowledge, and are updated on time as per the due dates delivered by the training supervisors Responsible for the headcount salary confirmation for newly hired and internally transferred trainees. INTERPERSONAL SKILLS: Ownership - Functional Skills - Ideas presentation and Taking initiative - Continuous Learning - Customer Centricity TECHNICAL SKILLS: Analytical Computer Negotiation LANGUAGE SKILLS: Arabic: Proficient English: Proficient
Responsibilities
Deliver and oversee training sessions for new and existing staff while ensuring adherence to training plans and benchmarks. Manage training materials, conduct knowledge verifications, and provide feedback on agent fitness for duties.