Optical Assistant at Cubitts

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

13.85

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Brand Communication, Frame Selection, Lens Dispensing, Frame Adjustments, Repairs, Customer Experience, Product Advice, Organization, Attention To Detail, Team Collaboration, Initiative, Communication

Industry

Retail Apparel and Fashion

Description

40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all. To help us deliver on that ambition, we’re looking for an enthusiastic, people-focused Optical Associate. You’ll be at the heart of the customer experience - welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store. Your key responsibilities: Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables. Communicate the Cubitts brand story, mission and values to enrich the customer experience. Assist with frame and lens selection, offering expert product advice tailored to individual needs. Accurately dispense prescription and non-prescription lenses. Perform frame adjustments and basic repairs to ensure the perfect fit. Introduce our Made to Measure service to every customer, bringing its craft and purpose to life. Maintain a clean, organised store environment, ensuring displays and stock are well-presented. Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism. Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment. Who you are: Someone who thrives in a customer-centric environment and takes pride in delivering exceptional service. Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission. Proactive self-starter with a positive attitude and the ability to take initiative. Excellent communicator, confident in both written and verbal skills. Highly organised, with a keen eye for detail and aesthetics. Previous experience in a retail customer-facing role. Some nice things you’ll get Complimentary spectacles, eye examinations and generous discounts Option to buy and sell holiday Paid time away for the important moments in life Annual season ticket loan Cycle to work scheme Life assurance Subscription to Champion Health Unlimited You Can Now Business Skills Training At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs. Contract Hours: 24 per week, Monday-Sunday Contract type: Permanent Location: London stores Salary: £13.85 per hour Job grade: Associate Lvl 1

Responsibilities

The Optical Associate will be central to the customer experience by welcoming clients, guiding them through frame and lens choices, and bringing the brand's values to life. Key duties include delivering exceptional service, accurately dispensing lenses, performing frame adjustments, and maintaining store organization.