OPTICAL ASSISTANT

Being part of EssilorLuxottica means being part of a passionate international and diverse community of 190,000 individuals working towards a common mission, help people “to see more, be more”.
With a global presence in more than 150 countries, an incredible heritage, and a fascinating vertical integrated business model, EssilorLuxottica offers endless development and career opportunities worldwide and learning possibilities at every turn. Bringing together world-leading expertise in lens and eyewear technology give us the unique possibility to shape an entire industry every day by fostering innovation and make a meaningful impact on people’s lives.
Courage, authenticity, and timeless style are the core values of Ray-Ban, a leader in prescription and sun eyewear for generations since its establishment in 1937. From the introduction of the iconic Aviator model created for US military pilots, Ray-Ban has been at the forefront of cultural change, becoming a symbol of self-expression and worn by celebrities and public figures all around the world. In 2021, the same values were celebrated through the successful launch of the next generation of smart glasses, Ray-Ban Stories. The highly anticipated collaboration between Meta (formerly Facebook) and Ray-Ban offers consumers a new way to seamlessly capture, share and listen to their most authentic moments. Ray-Ban joined the Group’s portfolio in 1999 and later redefined its distribution strategy leading to decades of growth.

EDUCATION & EXPERIENCE

• GCSE’s or equivalent experience
• Previous experience in retail, customer service or optical preferred
  Job Types: Full-time, Part-time, Permanent

Experience:

• Optical: 1 year (required)
• Customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

• Deliver excellent customer service and demonstrate a high degree of professionalism
• Achieve high levels of sales performance and results
• Know the products inside and out and stay fresh with new merchandise and trends
• Ensure store is displayed and products are secured according to Company guidelines
• Accurately operate the POS system and accounts for all transactions (cash, credit, returns)
• Attentive to details; reviews prescriptions and identifies special needs, consulting with an Optician when
• necessary
• Perform work accurately and thoroughly despite time pressure and customer volume
• Identify situations involving unsatisfied customers and acts quickly for resolution
• Assists the customer in selecting frames and lenses that are best suited for their lifestyle and
• prescription needs
• Deal with all aspects of basic visual requirements
• Assist with contact lenses
• Assist with dispensing glasses
• Perform core administrative
• This is not an exhaustive list of duties and you may be requested to perform any other duties deemed reasonable by your line manager
• Knowledge and skills
• Strong selling skills
• Customer service skills
• Team player
• Communication and listening skills
• Interpersonal skills
• Strong negotiating and influencing skills
• Able to carry out duties meticulously