Full job description

Optical Assistant / Receptionist – Full TimeAbout Cecil Amey

Cecil Amey Opticians & Hearing Care is an independent, family-owned optical and hearing care provider with more than 100 years of history caring for patients across our 12 practices in Norfolk and Suffolk.

We pride ourselves on providing exceptional, personal service alongside high-quality professional advice. Our practices offer a carefully selected range of quality frames and lenses, together with comprehensive optical and hearing care.

We are now looking for a full-time Optical Assistant / Receptionist to join our team.

This is an excellent opportunity for someone who enjoys working with people and would like to become part of a friendly, professional team within a well-established and growing independent business.

The Role

As an Optical Assistant, you will play an important part in the patient journey and the day-to-day running of the practice. You will often be one of the first people our patients meet, so a warm, professional and helpful approach is essential.

Your responsibilities will include:

• Welcoming patients and assisting with enquiries
• Answering telephone calls and managing appointments
• Supporting the smooth running of clinics and patient journeys
• Carrying out patient pre-screening and preliminary tests, with full training provided
• Processing cash and electronic payments
• Maintaining accurate patient records and administrative systems
• Carrying out minor spectacle adjustments and repairs, following training
• Providing general reception and administrative support
• Working closely with our Optometrists, Dispensing Opticians and wider practice team to provide an excellent patient experience

About You

We are looking for someone who is friendly, organised and confident communicating with a wide range of people.

You will ideally have:

• Excellent customer service and interpersonal skills
• A professional and friendly telephone manner
• Strong organisational and administrative skills
• Good attention to detail
• Confidence using computer systems
• A smart and professional appearance
• A positive attitude and willingness to learn
• The ability to work well as part of a busy team