OPTICAL PRACTICE MANAGER

An exciting position has become available for an Optical Practice Manager based in our Grimsby practice - Robert Marshall Eyecare. This position is perfect for someone who wants to gain more management experience and be part of a team at an established opticians. The role will be based across 4 days per week approximately 32hrs.
As our optical practice manager, you will oversee the day-to-day operations of the practice, including managing staff, ensuring customer satisfaction, handling administrative tasks and maintaining a high standard of eye care services while driving sales within the practice; essentially acting as the leader and key decision-maker in the optical business. Previous management and optical experience is essential for this role.

Key responsibilities may include:

• Staff Management:
• Training and supervising optical staff including Optometrists, Opticians and Optical Advisors.
• Performance evaluations and staff development
• Creating and managing staff rotas
• Build a strong relationship with the Senior Leadership Team.
• Patient Care and Operations:
• Scheduling patient appointments and managing appointment flow
• Ensuring patients receive excellent customer service
• Handling patient concerns and complaints
• Financial Management:
• Analysing sales data to identify opportunities for growth
• Managing inventory of optical frames and lenses
• Administrative Duties:
• Maintaining compliance with industry regulations and standards
• Managing practice documentation and records
• Ordering supplies and equipment
• Sales and Marketing:
• Implementing marketing strategies to attract new patients
• Promoting optical products and services

REQUIRED SKILLS AND QUALIFICATIONS:

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Proficiency in optical dispensing and knowledge of eye care practices
• Ability to work independently and as part of a team
  Job Types: Full-time, Permanent
  Pay: From £13.45 per hour
  Expected hours: 32 per week

Benefits:

• Company events
• Company pension
• Employee discount

Experience:

• Optical Management: 1 year (preferred)

Work Location: In perso

• Staff Management:
• Training and supervising optical staff including Optometrists, Opticians and Optical Advisors.
• Performance evaluations and staff development
• Creating and managing staff rotas
• Build a strong relationship with the Senior Leadership Team.
• Patient Care and Operations:
• Scheduling patient appointments and managing appointment flow
• Ensuring patients receive excellent customer service
• Handling patient concerns and complaints
• Financial Management:
• Analysing sales data to identify opportunities for growth
• Managing inventory of optical frames and lenses
• Administrative Duties:
• Maintaining compliance with industry regulations and standards
• Managing practice documentation and records
• Ordering supplies and equipment
• Sales and Marketing:
• Implementing marketing strategies to attract new patients
• Promoting optical products and service