OPTICAL SUPPORT ENGINEER -FANTASTIC EARLY CAREER OPPORTUNITY AVAILABLE WITH LEADING GLOBAL COMPANY YOU WOULD WANT TO JOIN

• An opportunity to join a $3 billion, global technology company who partners with clients like Amazon, Facebook, and Google.
• People-centric company, who want people to succeed, investing heavily in training and development.
• Strong support. Beyond a structured training programme, you will be supported by experts who will help and assist you when needed.
• Strong team culture, with social, CSR and EDI events.
  Within this role you will provide system level pre & post-sales support for our clients telecoms customer base. This includes answering incoming customer calls, testing, troubleshooting and remote technical support for optical products. An understanding of fiber optic transport and/or switching protocols is essential. Experience with Element Management or Network Management systems would be an asset. Basic understanding of data communications protocols including Ethernet and IP networks is beneficial.

Answer incoming calls from global customers as well as document, validate, and capture adequate information to facilitate a technical investigation
Respond to customer inquiries and provide remote technical support for issues related to our optical products promptly and professionally
Troubleshoot and resolve network faults, performance issues, and configuration problems in a timely manner.
Provide occasional after-hours work to support customer business requirements.
Recover information necessary to escalate reported issues to senior engineers.
Utilize debug tools as well as lab research to advance customers’ technical problems.
Provide Customer feedback to Internal teams as appropriate
Contribute to the technical knowledgebase (KCS)