Optical Technician at Clavenna Vision Institute (CVI)

Birmingham, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Optical Care, Customer Service, Contact Lens Fitting, Sales Skills, Prescription Interpretation, Order Placement, Patient Education, Frame Repair, Eye-hand Coordination, Manual Dexterity, Computer Skills, Interpersonal Skills, Organizational Skills, Attention To Detail, Task Management, Adaptability

Industry

Description

Company Overview Clavenna Vision Institute has been serving the Birmingham community for more than 40 years, providing comprehensive ophthalmology and optometry services. Specializing in cataract surgery, LASIK, glaucoma management, and advanced contact lens fitting, the practice is well-known for its patient-centered care and long-standing reputation. A great fit for candidates who value tradition, community trust, and excellence in eye health. Position Summary The Optical Technician must be able to work with our diverse base of customers (i.e. pediatric, adolescent, and adult) by delivering quality optical care and outstanding and friendly customer service, establishing customer loyalty. This position will perform day-to-day tasks to ensure all optical patients' needs are met, including contact lens insertion and removal classes and follow-up care. The Optical Technician must also possess strong sales skills by demonstrating a high level of knowledge about products and determining patient's need for eyewear to recommend specific accessories and or enhancements. Responsibilities Interpretation of glasses and contact prescriptions written by ophthalmologists and optometrists. Recommend appropriate contact lenses and/or glasses enhancements after reviewing the prescription and the patients’ lifestyle needs. Place glasses and contact lens orders with appropriate vendors. Provide patient proper eyeglass and contact lens education, including insertion, removal and daily care. Measure bridge, eye size, temple length, vertex distance, pupillary distance and optical centers Troubleshoot patient prescription issues and act as a liaison between patient and the ophthalmologist or optometrist Maintain contact lens trial inventory Properly document, track and follow-up on patient orders, ensuring superb customer service Repair broken/damaged frames Other duties as assigned Qualifications 2 years of eyecare experience required Ability to demonstrate eye–hand coordination, manual/finger dexterity, agility, and color vision and depth perception with visual acuity correctable to 20/25 while fitting eyeglasses and contacts Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external. Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level Self-motivated with strong organizational skills and superior attention to detail Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes Team player that develops strong collaborative working relationships with internal partners and can effectively engage and to build consensus among cross-functional teams Preferred Skills: ABO and/or NCLE preferred Company Benefits We offer a competitive benefits package to our employees: Medical Dental Vision 401k w/ Match HSA/FSA Telemedicine Generous PTO Package We also offer the following benefits for FREE: Employee Discounts and Perks Employee Assistance Program Group Life/AD&D Short Term Disability Insurance Long Term Disability Insurance EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #IND

Responsibilities

The Optical Technician is responsible for delivering quality optical care and outstanding customer service to a diverse patient base, including conducting contact lens insertion and removal classes. This role also requires strong sales skills by demonstrating product knowledge and recommending appropriate eyewear accessories and enhancements based on patient needs.