Optimization Manager at PlayStation Global

San Mateo, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

161800.0

Posted On

07 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations, Process Optimisation, Project Management, Organisational Skills, Communication, Collaboration, Campaign Planning, Customer Engagement, Analytical Skills, Audience Strategies, Message Testing, Experimentation, Targeting, Subscriber Retention, Creative Thinking, Problem Solving

Industry

Entertainment Providers

Description

Why PlayStation? PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. Optimization Manager San Mateo, CA (*Hybrid) Role overview: Our team operates within the ‘Services Commercial’ group who are dedicated to driving growth and engagement of PlayStation’s subscription services. This wider group strives to maximise new subscriber acquisition, improve subscriber retention, and provide a compelling reason for people to return to the service year after year. Our core product, PlayStation Plus, is critically important to PlayStation’s vision and strategy. This role reports into the Subscription Optimization team who are responsible for delivery, execution, Go-to-Market organization and optimization of processes, campaigns and initiatives across the ‘Services Commercial’ group. The successful candidate will help shape how we engage PlayStation Plus subscribers – ensuring campaigns feel timely, rewarding, and aligned to what players value most in their subscription. With a mix of creative thinking and analytical focus, you’ll support the delivery of campaigns across key touchpoints, including benefit messaging, upsell nudges, retention tactics, and major moments. This is a hands-on, collaborative role that works closely with cross-functional teams to make our campaigns smarter, sharper, and more effective. You’ll contribute to testing and refinement efforts, help improve targeting and workflows, and ensure our messages reach the right players in the right way. Whether it’s reminding customers to renew to keep enjoying their benefits, supporting a big content release, or fine-tuning how we engage players, you’ll play a core role in helping Plus feel like a service built around our players—every single day. What you’ll be doing: Plan and Deliver Subscriber Campaigns Lead campaign planning across always-on and high-impact moments (e.g. monthly games, events, catalogue drops) Coordinate briefings and execution across CRM, Creative, Experience, and Marketing teams Create campaign playbooks that distinguish BAU from moments that require elevated strategy and creative effort Optimize Customer Touch points Monitor campaign performance and surface opportunities to improve targeting, timing, or message clarity Identify friction points in the subscriber journey and propose improvements Increase efficiency of internal processes for campaign tracking, planning, and cross-functional alignment Refine Targeting and Support Experimentation Develop audience strategies that ensure targeting is relevant, effective, and avoids conflicts across campaigns and experiments. Support message testing and experimentation to improve campaign performance Collaborate with Product and Analytics teams to enhance tools and systems that support targeting and delivery What we are looking for: 5+ years of experience in operations, process optimisation or project management roles A tenacity to understand your product, not just how customers use it, but how the technology works behind the scenes Strong organisational skills, structured thinker with the ability to manage and prioritise multiple requests at the same time Strong communicator and collaborator to rally teams together behind initiatives Drive to improve on existing processes and not accept ‘good enough’ or ‘the norm’ Preferred: An understanding of Gaming and Subscriptions customers and their needs Preferred: Understanding of Subscription model businesses As you will be working closely with global and local teams, international travel and calls involving late and early hours due to time zone differences may be required. *PlayStation offers a global hybrid office/remote working model — Flex Modes — which aims to combine the flexibility of remote working with the magic of in-person collaboration. The model is built upon the principle of working together in-person for moments that matter, with the freedom to work remotely otherwise. Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. This is a flexible role that can be remote, with varying pay ranges based on geographic location. For example, if you are based out of Seattle, the estimated base pay range for this role is listed below. $107,800—$161,800 USD Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Responsibilities

The Optimization Manager will lead campaign planning and execution to drive growth and engagement for PlayStation's subscription services. This role involves optimizing customer touchpoints and refining targeting strategies to enhance campaign performance.