BE PART OF SOMETHING ALTOGETHER LIFE-CHANGING!

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.
The OptiRun Service EMEA Customer Service Specialist for Cytiva is responsible for providing excellent customer Service for both internal and external stakeholders with our Equipment Delivery Services.
This position is part of the EMEA OptiRun Services Team located in Amersham Place, Little Chalfont. This will be a onsite role. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

• Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
• Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
• Physical Inventory support
• Activating contracts within in-house systems
• Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
• To provide excellent customer service for customers, both internal and external
• Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
• Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.