Who We Are:
Optical Studio is a local, independently owned optometry clinic with two locations dedicated to enhancing the way people experience life. Guided by our core values —Inspired, Compassion, Teamwork, Quality, Respect, and Timeliness —we create a supportive, patient-focused environment where patients and employees feel valued. Our team is passionate about delivering exceptional care and continuously growing together.
Who You Are:
You are a compassionate, reliable professional who puts patients first. You think critically, pay attention to detail, and thrive in a fast-paced, team-oriented environment. You are not afraid to ask questions, share ideas, and suggest improvements that make your role and the clinic even better. You lift up and support your teammates, genuinely investing in exceptional patient care. You are eager to learn, grow and contribute to a workplace that values Inspiration, Compassion, Teamwork, Quality, Respect, and Timeliness.
Position Purpose and Objectives
The Optometric Assistant/Patient Care Coordinator (PCC) plays a vital role in clinic efficiency and improving patient care. Key responsibilities include patient reception, appointment scheduling, managing medical records and billing, and conducting optometric testing. This role also involves overseeing communication between departments and triaging patients.
All on-the-job training for this position will take place at our Lethbridge office.
We are currently hiring for two full-time positions:
Lethbridge Office – One full-time position based in our Lethbridge location
Fort Macleod Office – One full-time position based primarily in our Fort Macleod location (You will work four days per week in Fort Macleod and one day a week in Lethbridge).

Your primary responsibilities will encompass, but not be limited to:

• Greeting and guiding patients and visitors to the clinic
• Maintaining electronic medical records (EMR) in Visual Eyes
• Verifying and processing third-party insurance, cash, and point-of-sale payments
• Managing incoming telephone calls and responding or redirecting as required
• Handling all appointment bookings
• Triage emergency calls during operating hours
• Once fully trained on equipment and required procedures, you will perform diagnostic testing including, but not limited to, auto-refraction, measuring ocular pressure, and capturing ocular scans according to defined quality control measures
• Engaging patients and explaining procedures during diagnostic testing
• Sanitizing pre-test and exam lanes
• Instructing patients on contact lens insertion and removal
• Assisting in the inventory control of contact lens trials

Required Qualifications

• High School Diploma or equivalent
• Proficiency in Windows-based software and Microsoft applications
• Strong time management and organizational skills, with attention to detail.
• Clear and professional verbal and written communication skills.
• Ability to set priorities, manage multiple tasks, and handle challenging situations with tact, professionalism and diplomacy.

PREFERRED QUALIFICATIONS

• Familiarity with an electronic records management system
• Previous experience in a medical/health care office

• Greeting and guiding patients and visitors to the clinic
• Maintaining electronic medical records (EMR) in Visual Eyes
• Verifying and processing third-party insurance, cash, and point-of-sale payments
• Managing incoming telephone calls and responding or redirecting as required
• Handling all appointment bookings
• Triage emergency calls during operating hours
• Once fully trained on equipment and required procedures, you will perform diagnostic testing including, but not limited to, auto-refraction, measuring ocular pressure, and capturing ocular scans according to defined quality control measures
• Engaging patients and explaining procedures during diagnostic testing
• Sanitizing pre-test and exam lanes
• Instructing patients on contact lens insertion and removal
• Assisting in the inventory control of contact lens trial