Optometry Front Desk at Utah Navajo Health System

Blanding, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

0.0

Posted On

16 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Scheduling, Insurance Verification, Medical Data Entry, Microsoft Office Suite, Athena Software, Patient Coordination, Inventory Management, Frame Fitting, Contact Lens Fitting, Payment Collection, Problem Solving, Professional Communication, Multitasking, English Fluency, Navajo Language

Industry

Hospitals and Health Care

Description

Description We know there is someone out there that will make an excellent addition to our team. Someone who gets along well with others, is thorough and efficient, can follow company procedures, is able to multi-task and has amazing customer service. Our clinic is a dynamic place to work, practice, and grow. We have 4 primary care health centers and deliver integrated services including Medical, Behavioral Health, Pharmacy, Dental, Optometry, specialty referrals, chronic disease management, health education, and much, much more. Location: Blanding, Utah Full-time Benefits include: PTO leave, Vacation hours, Holiday pay, medical insurance, Life insurance, 5% of gross to a 403b retirement account. Wellness benefits. Optional coverage for dental, short/long term disability. Education & Experience: High School Diploma or GED equivalency Have 2-3 years customer service experience (Preferred) Language Skills: Fluently read, write, and speak the English language. Ability to Speak the Navajo language (Preferred) Ability to answer phones and use computer systems. Math Skills: General math skills required. Reasoning Ability: Ability to reason and creatively problem solve. Interpersonal Skills: Ability to interact with co-workers, managers, administration, and medical staff in a professional and courteous manner. 2-3 years customer service experience Computer Skills: General computer skills required, as well as knowledge and ability to use the Microsoft Software suite. Furthermore, the Employee must be able to learn new software applications, such as UNHS’s Athena software. Requirements Man the front desk and cordially answer incoming UNHS phone calls, addressing questions and scheduling appointments. Manage the providers schedule i.e., assist patients in scheduling appointments, rearranging scheduling in instances of no show or emergency cases and helping provider to block off their personal time off. Also, maintaining a smooth flow of patients from waiting room to exam room. Assist in covering all front office/data entry duties including but not limited to: registering patients, verifying insurance and documenting and collecting pertinent information. Have a working understanding of vision insurance coverage and plans and helping patients to understand their coverage. Have a working understanding of frames, lens products and contact lenses. Maintain good working relationships with frame vendors. Selecting and ordering frames appropriate for our clientele and maintaining and invoicing inventory. Assisting patients select appropriate frames and lenses. Filling out order forms and placing orders with appropriate labs. Contact fittings with new contact wearers. Repairing and fitting frames. Collect payments/copayments at the time of service or when a patient comes in to pay on account. Help maintain a peaceful and orderly working environment, showing respect and courtesy to patients, co-workers and providers at all times. Complete any other office duties assigned by manager/supervisor. As a Tribal Organization the Utah Navajo Health System, Inc. (UNHS) treats patients with high risk and underlying chronic medical conditions. Therefore, UNHS requires its employees to show proof of immunization prior to their employment with UNHS or during their employment. Below is a list of immunizations/vaccinations required to be employed or to continue employment with UNHS. The immunizations/vaccinations include but not limited to following: MMR (Measles Rubeola, Mumps, Rubella): Documentation of two MMR vaccines (OR) Documentation of MMR titers. Complete Hepatitis B vaccine series (3 doses), documented proof of titers indicating immunity, or a declination that may be signed upon arrival. Proof of up-to-date PPD skin testing, if previously negative (OR) Proof of positive PPD skin test with the most recent chest x-ray and treatment history. Tetanus, diphtheria, and pertussis (Tdap). Varicella titers, history of varicella or varicella immunization series. Influenza vaccine for the current year. COVID-19 vaccine Any other vaccinations as requested. UNHS would not be able to achieve our goal of quality equitable healthcare for people living in southeastern Utah without our committed and competent staff. UNHS continually attracts the most devoted healthcare professionals and administrators this region has to offer.UNHS is an NPEA and EEO compliant employer.

Responsibilities

Manage the optometry front desk by scheduling appointments, coordinating patient flow, and handling insurance verification and payment collection. Additionally, assist patients with selecting frames and lenses, managing vendor inventory, and performing basic frame repairs.