REQUIREMENTS

· Please note you must be able to pass security clearance for this role (NPPV 3) due to our client’s requirements. To gain this level of clearance you must have been a resident living in the UK for the past 3 years
· A broad understanding of all EPM cloud products
· 2+ years of hands-on experience supporting Oracle EPM (cloud or on premise)
· Technical hands-on experience with EPM Planning and Data Management/Data Exchange
· Knowledge of Accounting and Finance concepts
· Experience of working in a shared resource model where you work on multiple clients in the same day
· Experience of managing Oracle Service Requests, including Sev-1 SRs, and the SR escalation process
· Troubleshooting problems, including functional replication of issues
· Proven experience of change control management
· Proven experience of release management
It would be lovely if you had the following (if not we can work on these):
· Functional knowledge of Close and Consolidation, Account Reconciliation and Tax Reporting
· Oracle Certifications to support your experience to date
· ITIL V4 Certification

EQUALITY STATEMENT

We celebrate the diversity of our teams and value the unique contributions they bring to our inclusive, collaborative, and rewarding workplace.
As a disability confident employer we are committed to treating all job applicants fairly and with respect, irrespective of their background, disability, or any other protected characteristic, and dedicated to our core values of professionalism, expertise, and trust.
We’re dedicated to ensuring an inclusive recruitment process for all candidates. If you require any reasonable accommodations to participate fully in our hiring process, or if you require a job description in an alternative format, please contact - recruitment@namossolutions.com or call on 0845 299 6220.

ABOUT US

We are an Oracle OPN Modernised Partner, delivering ERP, EPM, and HCM solutions both in the Cloud and on-premise. We have a global presence and a proven track record of successful business transformation.
At Namos, passion drives us. We are passionate about exceeding expectations, building trust, and cultivating lasting relationships with our clients.

ABOUT THIS ROLE

Due to the successful execution of our growth strategy within Namos’ eNlighten Managed Services, we are looking to expand our Oracle EPM team. You will work closely with our clients, assisting them with issue resolution and enhancements to their Oracle EPM products, whilst ensuring they are getting the maximum value from their products and achieving demonstrable return on investment.
Amazing customer service comes from our people. They are passionate, dedicated, and ready to go above and beyond always keeping our customers at the heart of everything they do, our personality shines through every time we connect with our customers.
Namos Managed Services is a modern fast paced environment, change is a way of life and you’ll be in the thick of it helping Namos to drive forward its ambitions to be professional, experienced, and trusted. You must be curious and be looking to continually learn whether it’s developing your Oracle EPM knowledge or getting to understand our customers better, it’s not for the faint hearted! But if you thrive on the challenge and you are at your best when you’re busy, we are the place for you.

RESPONSIBILITIES

· You will work as part of the Managed Services team, working alongside other Support Analysts, and reporting directly to one of our Support Managers
· You will work with a number of our clients – in a shared resource model - to assist them is resolving issues, inline with their agreed SLAs, and working on enhancements to their Oracle EPM products
· You will be proactive in providing recommendations to our clients to ensure they are getting the maximum value form their Oracle EPM products and achieving demonstrate return on investment
· You will excel in delivering client satisfaction, measured by CSAT and NPS scores
· Provide impact assessments of the SaaS monthly updates from Oracle
· Support our customers with the SaaS monthly update life cycle
· Be proactive, highlighting trends and performing Problem Management
· Keep your skills and knowledge up to date, ensuring that you maintain Oracle certifications as part of your personal development.