Oracle EPM Support Analyst at Computershare Deutschland GmbH Co KG

Bristol, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Oracle EPM, Incident Management, Problem Management, Service Request Management, EPM Data Structures, Master Data Dependencies, Integration Points, Oracle Cloud Release Cycles, Troubleshooting, Technical Issue Resolution, Security Models, User Provisioning, Role-Based Access Controls

Industry

Financial Services

Description

Location: Bristol In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex. We give you a world of potential Computershare have a very exciting opportunity for an Oracle EPM Support Analyst to join our team in Bristol. Why is this role exciting when there are so many other positions in the market? Well, there are a few things that make this role stand out: Our leadership team are entirely invested continually developing and training our staff, so you will have the opportunity to continue learning and progressing. This is a brand-new role in a new team, meaning you will be one of the first members of the team. We encourage a flexible working environment to allow you to work the way that suits you best. Interested? Keep on reading to find out a bit more about what you’ll be doing, and the type of person that we’re looking for. A role you will love As our Oracle EPM Support Analyst, you will work within the technology department and be responsible for the day-to-day support and maintenance of Oracle Cloud EPM applications. You will be investigating and resolving incidents, troubleshooting problems, and ensuring the ongoing stability and performance of the EPM environment. As the EPM Support Analyst you will manage and action service requests, perform routine application maintenance, and collaborate with business users, delivery teams, and Oracle Support to resolve issues effectively. Some other key responsibilities: Triage, investigate, and resolve Oracle EPM incidents and problems to restore service as quickly as possible. Action and complete EPM-related service requests, such as user access changes, configuration updates, and routine tasks. Perform regular maintenance, health checks, and monitoring of Oracle EPM applications to ensure stability and performance. Conduct root cause analysis for recurring or high-impact issues, documenting findings and implementing long-term solutions. Provide clear, timely updates to users and stakeholders regarding incident status, resolutions, and service request progress. Work closely with delivery teams, architects, and Oracle support to escalate and resolve complex or critical issues. What will you bring to the role? As this role is technical role within the team, you will need to have experience working in a similar role supporting Oracle Cloud EPM applications ideally within large complex organisations. In this role, you will be working with multiple different teams, end users and stakeholders at a variety of different levels, so excellent stakeholder management and communication skills are a must. Some other key skills you will have: Strong understanding of core Oracle EPM modules such ARCS, EDMCS, EPBCS, FCCS, TRCS, PCMCS, Narrative Reporting. Knowledge of incident, problem, and service request management processes within EPM environments. Familiarity with EPM data structures, master data dependencies, and integration points between ERP, EPM, and HCM systems. Awareness of Oracle Cloud release cycles and the impact of updates on EPM applications. Ability to troubleshoot and resolve technical issues across Oracle EPM modules and integrations. Experience with Oracle support, including raising and managing Service Requests (SRs) and working through escalations. Understanding of security models, user provisioning, and role-based access controls in Oracle Cloud EPM. If this role sounds like what you’re looking for, and you want to be part of an organisation that focuses on our employees’, please apply today! Rewards designed for you Flexible work to help you find the best balance between work and lifestyle Health and wellbeing rewards that can be tailored to support you and your family Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well. Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub #LI-Hybrid

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Responsibilities

As an Oracle EPM Support Analyst, you will be responsible for the day-to-day support and maintenance of Oracle Cloud EPM applications, including investigating and resolving incidents. You will also manage service requests, perform routine maintenance, and collaborate with various teams to ensure the stability and performance of the EPM environment.