Oracle Fusion Cloud - SCM Functional Consultant at Oracle Risk Management Services

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Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Oracle Fusion SCM, Customer Service, Incident Tracking, Troubleshooting, Analytical Skills, Problem Solving, Training, Knowledge Sharing, Data Analysis, Business Process Flows, Functional Testing, Communication Skills, Interpersonal Skills, SQL, BIP, OTBI

Industry

IT Services and IT Consulting

Description

Job Summary As a Senior Support Analyst – Oracle Fusion SCM, you will play a critical role in ensuring high-quality customer service and functional support for Oracle Fusion Supply Chain Management (SCM) modules. You will leverage your extensive experience across implementation, support, and troubleshooting of SCM modules to resolve complex issues, guide customers through best practices, and drive continuous improvement in our service delivery. Key Responsibilities Engage with business partners to gather requirements and translate needs into functional and technical specifications for Oracle Fusion SCM solutions. Deliver excellent customer service by managing incident tracking, diagnosis, replication, troubleshooting, and providing effective resolutions for complex and critical cases. Own customer issues, interacting directly to ensure timely and complete resolution of each service incident. Collaborate with management in resolving critical customer situations and escalations. Lead and participate in knowledge gain and sharing initiatives through development and delivery of formal training sessions for the team. Create and review Knowledge Articles to ensure documentation accuracy and completeness. Stay current on Oracle SCM advancements, recommending and driving best practices and continuous improvement initiatives. Foster a collaborative, knowledge-sharing, and high-performance team environment. Qualifications & Skills Mandatory: Bachelor’s degree (BE, BTech, MCA) or MBA Minimum 5 years of experience in implementation, support, or upgrade projects with at least 1 implementation experience on SaaS SCM (Procurement, Inventory, Sourcing, Order Management, Logistics & Shipping, Manufacturing, etc.) Primary expertise in Oracle Fusion Cloud Order Management, including Order Orchestration, Pricing, Global Order Promising, Procurement, Manufacturing, and Logistics & Shipping Strong analytical and problem-solving abilities Demonstrated capability to work independently in a fast-paced and dynamic environment Proven hands-on product/functional or technical experience; or L1/L2/L3 level support experience Ability to relate product functionality to business processes and provide practical implementation advice Competence in reading and deciphering software log and trace files for problem resolution Experience troubleshooting issues and performing data analysis for users Proficiency in understanding business process flows and conducting functional testing using test scripts Experience facilitating training and knowledge-sharing sessions Good-to-Have: Excellent communication and interpersonal skills for effective stakeholder, team, and customer engagement Familiarity with Fusion Cloud architecture, Setup Manager, and related activities Experience in FBDI and OTBI report development Understanding of external data integration with Oracle Fusion Applications Knowledge of security setup in Fusion Cloud Exposure to SQL, BIP, OTBI, or Redwood Strong learning orientation and up-to-date awareness of emerging business models, product features, and technologies Experience in managed services delivery, including client relationship management and KPI achievement Self-Assessment Questions Candidates are encouraged to reflect on the following as you consider applying: Have I participated in a minimum of one full lifecycle implementation of Oracle Fusion SCM modules and do I have at least five years of hands-on support, implementation, or upgrade experience? Do I have deep expertise in three or more SCM modules such as Procurement, Inventory, Sourcing, Order Management, Manufacturing, Logistics, or Shipping? Am I comfortable reading and analyzing software log and trace files to diagnose and resolve complex technical issues? Can I effectively relate product functionality to a business process, offering actionable advice to clients or business partners? Do I possess the communication skills and initiative required to deliver training, share knowledge, and contribute to a collaborative team culture? As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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Responsibilities

Engage with business partners to gather requirements and provide functional support for Oracle Fusion SCM modules. Deliver excellent customer service by managing incident tracking, troubleshooting, and ensuring timely resolution of service incidents.