Oracle Support Engineer - Service Support at Sopra Steria

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excellent Verbal Communication Skills, Excellent Written Communication Skills, Customer Service Focused Approach, Phone Etiquette, Problem Diagnosing Skills, Analytical Skills, Business Intelligence Tool Understanding, Reporting Skills, Financials Modules Experience

Industry

Information Technology & Services

Description

Company Description About Sopra Steria Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion. The world is how we shape it. Job Description Position: APPLICATION SUPPORT_SERVICE DESK Experience: 6 months - 2 year Educational Qualification: BCA/MCA Job Location: Noida Shift: UK Shift & UK calendar will be followed Mode of Working: Work from Office Primary Skills: Excellent verbal and written communication skills. Providing first level support through taking calls and handling the resulting incidents or Service Requests. Job Description: Providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives. Comfortable with UK working / holidays Comfortable working in UK shifts. Strong customer service focused approach and Excellent phone etiquette. Willing to work on support environment. Decent Problem diagnosing and analytical skills. Excellent verbal and written communication skills. Understanding of business intelligence tool and reporting (Standard, Modified and Live reports) Experience on any Financials modules (GL,AP, Purchasing ,AR, Order Management ,FA,CM ) as a functional. Total Experience Expected: 02-04 years Qualifications BCA/MCA Additional Information At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Responsibilities

Providing first level support through taking calls and handling the resulting incidents or Service Requests. This includes using the incident management and request fulfilment processes in line with Service Desk objectives.