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Order Care Leader at Ninja
Riyadh, Riyadh Region, Saudi Arabia -
Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

15 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Leadership, Team Management, Rider Support, Operations Oversight, Escalation Resolution, Process Improvement, Data Analysis, Training Development, Communication, Interpersonal Abilities, Problem-Solving, Attention To Detail

Industry

Internet Marketplace Platforms

Description
We are looking for an experienced Order Care Leader to join our Last Mile team. The role is responsible for leading a team of Rider Care Agents and ensuring the delivery of high-quality support to riders. The ideal candidate will oversee daily operations, resolve escalations, improve processes, and drive initiatives that enhance the overall rider experience. Key Responsibilities Lead and support a team of Rider Care Agents to deliver excellent rider support. Oversee daily rider care operations, including inquiries, escalations, and issue resolution. Collaborate with cross-functional teams to improve processes and rider experience. Analyze rider feedback and operational data to identify improvement opportunities. Develop and deliver training programs for Rider Care Agents. Promote a culture of continuous improvement and high performance within the team. Bachelor’s degree in Business Administration, Management, or a related field. Previous experience in customer service, support operations, or a similar role. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Strong problem-solving skills and attention to detail. Ability to analyze data and generate insights to improve operations.
Responsibilities
The Order Care Leader will be responsible for leading a team of Rider Care Agents, ensuring the delivery of high-quality support to riders, and overseeing daily operations including inquiries and issue resolution. This role also involves collaborating with other teams to improve processes and analyzing feedback to enhance the overall rider experience.