Company Description
Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.
Since 2000, we’ve been keeping businesses connected.
At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.
Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.
Job Description
At Wavenet, we connect businesses with the technology that powers their success. We’re looking for a Delivery Co-ordinator to keep our customer orders moving—on time, to spec, and with outstanding service at every step.
This is a varied, fast-paced role where you’ll be at the heart of our Delivery Operations, working closely with engineering, procurement, scheduling, and other teams to ensure a seamless journey from order to installation.

• Taking ownership of orders from receipt to completion, liaising with relevant departments to keep things on track.
• Providing first-class customer service, keeping clients informed throughout delivery and installation.
• Acting as the single point of contact for multi-technology orders.
• Scheduling engineers, managing diaries, and ensuring they have the right skills, tools, and services in place.
• Handling phone and email queries for the delivery department and directing them to the right people.
• Managing customer expectations—both internally and externally.
• Maintaining daily WIP updates and weekly delivery forecasts.
• Processing supplier orders and updates via portals.
• Supporting internal sales with availability requests and cancellations.
• Managing data input using Microsoft Office tools (Excel, Word, Outlook, etc.).
• Reviewing usage and updating services as part of daily processes.
  Qualifications