Job Description

You’ll be a confident communicator with a background in administration or coordination and experience in a customer-facing environment. You’ll also have:

• Previous use of a CRM system – ideally Salesforce
• Strong attention to detail with experience in data checking, verification and basic analysis
• Ability to work effectively across multiple teams in a fast-paced environment
• A proactive approach to problem solving and customer resolutio

THIS ROLE IS FULLY OFFICE BASED. WE OPERATE A SHIFT PATTERN ACROSS A 37.5 HOUR WORKING WEEK, BETWEEN 8AM-8PM MONDAY TO SATURDAY.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.
What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

WHAT YOU’LL BRING TO THE ROLE

You’ll be a confident communicator with a background in administration or coordination and experience in a customer-facing environment. You’ll also have:

• Previous use of a CRM system – ideally Salesforce
• Strong attention to detail with experience in data checking, verification and basic analysis
• Ability to work effectively across multiple teams in a fast-paced environment
• A proactive approach to problem solving and customer resolution

This is some of what you can expect to be doing:

• Coordinating and supporting all in-flight customer orders through to successful delivery
• Maintaining accurate and up-to-date records in Salesforce and internal trackers
• Working closely with delivery teams to manage communications and updates for delayed or live orders
• Responding to customer queries and providing timely, clear updates
• Helping to ensure every customer receives a smooth and positive experienc