JOB SUMMARY

Order Coordinators are responsible for the processing and coordination of the fulfillment of inbound purchase orders. Order Coordinators also process and coordinate warranty and non-warranty returns, as well as provide general customer service for order-related inquiries.

QUALIFICATIONS

Education

• Post-secondary education an asset

Experience/Training

• Minimum 3 years of administrative experience, ideally in inside sales/customer service

Technical Skills

• Knowledgeable in Excel and MS Office
• Experience with computerized purchasing, materials management, and financial systems an asset
• Familiar with Google Docs and ERP systems

Other Minimum Qualifications

• Ability to thrive in a focused, structured work environment while managing multiple tasks
• Proactive and works well under pressure with high accuracy and attention to detail
• Strong planning, organization, and problem-solving skills
• Strong relationship building and customer service skills
• Excellent English communication skills, both written and verbal
• Ability to make decisions, meet deadlines, and adapt to changing priorities
• Organized, methodical, and effective work style
• Ability to work independently and as part of a team
• Comfortable working in a sitting position for extended periods

Job Types: Full-time, Permanent
Pay: $50,000.00-$60,000.00 per year

Benefits:

• Dental care
• Extended health care

Work Location: In perso

OTHER DUTIES AS REQUIRED

• Provide coverage/assistance for other Order Coordinators (may include occasional 5AM–1PM shifts for Ontario coverage, up to 20 days per year)
• Open and/or close the Port Coquitlam office
• Retrieve mail weekly
• Support the marketing team with campaigns in the Western Region