Position Title: Order Desk Representative – Government Accounts, Bilingual Quebecois French & English
Company & Department: DCI – FFF Customer Service
Location: 800, rue De La Gauchetière Ouest - 4ème étage, Montréal, Québec H5A 1K3

QUALIFICATIONS:

• Post-secondary education
• Exposure to sales experience
• Good command of English and French
• Good communication skills to include written and verbal in French and English
• Computer skills intermediate level Microsoft Office Applications
• Demonstrated ability to work as an effective team member
• Ability to stay highly organized, to multi task and prioritize to optimize results
• Strong interpersonal skills, highly motivated, flexible and adaptable
• Ability to work flexible hours to meet specific deadlines
• Good understanding of supply chain operations logistics or distribution processes
• Experience supporting government or institutional clients

• Generate orders to customers’ specifications and terms (e.g. Government or Enterprise Accounts) by providing product and technical information in a timely manner.
• Accurately process customer transactions, review order details against contract requirements (pricing, product codes, delivery terms).
• Understand and monitor order status and proactively communicate updates to clients while focusing on customers needs
• Coordinate with inventory, fulfillment, and shipping outlets to ensure accurate and timely delivery
• Ensure adherence to Federal and Provincial guidelines
• Establish and maintain a professional business environment while enforcing company policy and procedure, adhering to statement of work promptly and precisely.
• Providing superior customer service and after sales support.
• Assist with reporting audits and quality control as required
• Assist in account collections and maintenance along with DCI finance team when your relationship with customer is required.
• Deal with conflict resolution with emphasis on customer retention and assist with resolution while maintaining a high level of customer satisfaction
• Perform other job-related duties as assigned or required.
• Set up and maintain record keeping of all backup documents, emails, purchase orders, written notes for each customer and each order or wale replacement and return.