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Order Entry Clerk at Automation Products Group Inc
Logan, Utah, United States -
Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Order Entry, Customer Service, CRM, Administrative Tasks, Price Verification, Contract Review, Report Generation, RMA Processing, Customer Complaint Handling, Cross-functional Coordination

Industry

Automation Machinery Manufacturing

Description
Description The order entry clerk will perform administrative tasks related to customer information and orders. They communicate with customers over the phone or via email, processing orders. Some of the duties and responsibilities are Entering and researching the status of orders, repairs, returns, credits, and exchanges. Order entry may include price verification, contract review, etc. Receives and manages customer service requests Enters and maintains all customer information in CRM Maintains order track spread sheets, order forms, rep lists & distributor information Handles and tracks customer complaints Generates daily reports: booking, orders & RMA’s Tracks customer service activities via monthly reports, use of CRM, order tracking, etc. Coordinates with manufacturing to quote and ensure realistic delivery times Coordinates with Accounting on all customer credit requests Coordinates with outside sales regarding customer service matters Coordinates with shipping for custom documents and specification needs Interacts with engineering for the creation of part numbers Requirements Generally requires a high school education or equivalent, 3-5 years' experience in a customer service or order entry role. Preferably in a manufacturing or similar environment.
Responsibilities
The Order Entry Clerk manages customer information and processes orders, returns, and credits while maintaining CRM data. They coordinate with manufacturing, accounting, sales, and shipping to ensure accurate delivery times and documentation.