Hours of Work: (40 hrs per week)

• Mondays 6:00 AM to 2:00 PM
• Tuesday to Friday, 6:30 AM to 2:30 PM.

ABOUT US

Restwell Sleep Products is a fast growing privately owned and operated manufacturer and distributor of mattresses, foundations, and other related sleep products. Our manufacturing location is based in Surrey, BC, and we supply some of Canada’s largest national retail chains, as well as hundreds of independently owned retail bedding and furniture stores in Western Canada, with such well-known brands as Spring Air, NOVO Sleep, and Pure Energy.
Our workplace culture is both energetic & respectful, plus our team is close-knit and fun to work with! We are looking for the person who assumes this role to be a driving part of what makes our company special, as well as successful!

THE OPPORTUNITY

We are looking for an organized, detailed, deadline-oriented Order Centre Administrator to join our team immediately at our office in Surrey, BC. The Order Centre Administrator is responsible for detailed order entry, producing tickets, invoicing, filing and other administrative duties to support the production process. This position will report directly to the accountant.

JOB DESCRIPTION

• Process customer orders received via email, online platform, and via phone accurately and promptly
• Verify order details, including pricing, product availability, and shipping information
• Communicate with customers and the sales team regarding sales order questions prior to entry
• Follow up with our internal departments on outstanding order issues
• Print and organize production tickets/reports for the manufacturing team
• Answer customer calls and inquiries over the phone and/or email
• Continuously seek opportunities to improve order processing efficiency
• Support the sales, Administration/Finance & Production departments
• Other general office duties as assigned
• Upholding and demonstrating our Core Values

SKILL REQUIREMENTS

• Diploma or Certificate in Business or Office Administration
• A minimum of 2 years of experience in office administration, data entry and order processing.
• Ability to multitask and prioritize the daily workload in and fast-paced environment
• Exceptional attention to detail
• Problem-solving skills and a proactive approach to addressing customer needs
• Excellent computer skills, including experience with an ERP and Microsoft Office 360
• Strong communication skills, including the ability to read, write & speak English fluently
• Proven capability to thrive in high-pressure situations
• Excellent people skills, both in person and via telephone
• Be a team player with a positive attitude
• Experience working in the manufacturing industry is an asset
  Job Types: Full-time, Permanent
  Pay: $19.00-$21.00 per hour
  Expected hours: 40 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Tuition reimbursement
• Vision care

Ability to commute/relocate:

• Surrey, BC: reliably commute or plan to relocate before starting work (required)

Experience:

• Database administration: 2 years (required)

Work Location: In perso

Please refer the Job description for details