Description
Our most important asset is our people. Who we are, what we do, how we do it and why we are passionate are all centerpieces of why we succeed.

THE ROLE

As the Order Entry Specialist, you will take ownership of the order entry process, leveraging technology and tools to ensure accurate and timely order management. You will lead professional, solution-oriented communication with both internal and external partners to deliver world-class customer service.
We currently operate in-office Monday-Thursday, with an optional remote day on Friday.

IN THIS ROLE, YOU WILL…

• Serve as the primary contact for customer purchase order submissions, accurately entering orders into NetSuite according to established guidelines to meet customer expectations and company standards.
• Maintain a strong understanding of industry programs, including list pricing, discounts, special pricing agreements, government contracts, spiffs, and commissions.
• Obtain and verify all customer provided names, addresses, shipping instructions and billing information, part numbers, pricing, and specifications of materials prior to entry.
• Review orders against purchase orders, identifying discrepancies in quantity, pricing, and billing information.
• Resolve issues related to special pricing agreements by collaborating with relevant stakeholders, such as the Regional Vice President or Customer Solutions Specialist.
• Contract order processing:
• Confirm all documentation that is required is present.
• Request any missing documentation.
• Confirm pricing matches the vertical markets guidelines.
• Confirm order matches the end user PO/Quote – Line by line if necessary.
• Identify any discrepancies requiring deductions from dealer overages and ensure all are properly explained to the dealer.
• Review final sales order for accuracy and clarity before entry.
• Utilize Salesforce CRM to manage, document and track customer cases, ensuring accurate and complete case records.
• Build and maintain strong relationships with internal and external customers, demonstrating a customer-obsessed approach.
• Responsible for ownership of key performance indicators (KPI’s) - understanding, tracking and monitoring your performance against them.
• Provide occasional customer service support including providing tracking information, acknowledgments, and order status updates.