Order Entry Supervisor at Synchrony Pharmacy

Urbandale, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

0.0

Posted On

11 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Entry, Supervision, Customer Service, Inventory Management, Data Entry, Complaint Resolution, Microsoft Office, Pharmacy Knowledge, Healthcare Experience, Attention to Detail, Team Leadership, Communication Skills, Problem Solving, Record Keeping, Regulatory Compliance, Time Management

Industry

Pharmaceutical Manufacturing

Description

Overview Careers close to home and your heart Since our founding in 1997, we’ve been making long-term care better for our residents and more rewarding for our team members. We’re a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. If you’re looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy. Responsibilities Summary The Front End Supervisor oversees and supervises the obtainment of patient and order information. Enters information into the order entry system. Duties and Responsibilities Manages the complete entry of physician information into the system. Oversees the entry of new medication orders and refills. Supervises the sorting of orders obtained from fax machines. Coordinates and manages the preparation of invoices, shipping documents. Receives and responds to escalated customer complaints and/or issues. Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary. Directs specified departments to prepare and ship orders to designated locations. Checks inventory records to determine availability of requested merchandise. Supervises the review of orders for completeness according to reporting procedures and forwards incomplete orders for further processing. Maintains accurate, detailed reports and records. Minimal travel including overnight stay as necessary. Meets Expectations of Excellence for position. Supports facilities, departmental goals and the overall objectives of the Company. Complies with all laws, regulations and standards of ethical conduct. Performs all job duties with a friendly positive and team-oriented approach. Complies with all Company policies, procedures, rules and standards. Qualifications High School degree or equivalent. Associates degree preferred. Certified Pharmacy Technician preferred Experience: Three (3) to five (5) years’ order entry, sales, or service center experience. Healthcare, senior living industry, pharmacy or long-term care environment preferred. Three (3) years supervisory experience preferred. Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.

Responsibilities

The Front End Supervisor oversees the obtainment of patient and order information and enters it into the order entry system. This role includes managing physician information entry, overseeing medication orders, and responding to customer complaints.