SKILLS AND ATTRIBUTES

• Professional telephone and email manner
• Attention to detail
• IT literate
• Ability to work under pressure
• Able to use own initiative
• Flexible

MAIN PURPOSE OF ROLE

Processing orders in a timely manner, ensuring accuracy. Co-ordinating order and date amendments. Liaising with the relevant departments to ensure the customer requirements are met. Responsible for ownership of orders/accounts ensuring no orders are in the past.

MAIN RESPONSIBILITIES

• Answering telephone calls/emails from customers or internal company departments
• Inputting all customer orders on the company ERP System – SAP
• Ensure all order details are supplied by the customer and contact customers where information is missing
• Ability to manage customer accounts and be the main point of contact for all order related queries
• Managing quality checks on all orders
• Managing daily reports ensuring there are no issues with orders
• Control bulk order management and reduce bulks accordingly when cut length schedules are received, whilst also ensuring that bulk orders are phased correctly
• Liaise with Planning, Transport, Sales, and Operations departments when required to effectively manage customer order requirements, to provide the best experience for the customer
• Liaise with customers regarding delays due to manufacture/stock
• Routing of complaints to the aftercare department
• Updating customers when lead times cannot be met
• Checking stock on materials and accessories to ensure the customers required delivery date can be met
• Monitor blocked invoices and resolve in a timely manner, as well as ensuring all DTS orders are invoiced promptly and correctly