ORDER FULFILLMENT AND ONLINE LEAD

United Sport & Cycle is seeking a permanent Full-Time Order Fulfillment and Online Lead to join our Team. This is a fun fast-paced role that is at the hub of our backend online orders/receiving Team! This is a great role for someone who enjoys developing a great team dynamic, providing guidance by assisting team members achieve success, and to lead by demonstrating a high standard of customer service and satisfaction. This role needs someone who has a passion for providing customers with a WOW experience and enjoys the challenge of multitasking along with learning new skills.

LEADERSHIP SKILLS OF:

• 3+ years of supervising a team of 8+ people including scheduling, setting priorities, coaching for performance, training.
• Proven ability to achieve the goals set out by having clear standards and processes in place.
• Ability as the leader to identify and set daily priorities to achieve the goals or standards.
• A passion to develop the team around you with multiple skill sets, ‘Can-do attitudes’, and the drive to provide above and beyond customer experiences!
• Qualities that make you an outstanding team leader who knows the importance of going above and beyond.
• The ability to make decisions quickly and independently.
• Strong organizational and time management skills
• A drive to stay busy and staying calm while juggling multiple demands / questions / requests at one time from customers or the team.

OTHER SKILLS OF:

• 2+ years in either order fulfillment and customer service experience.
• The ability to work weekdays, weekends and/or an evening (required).
• Retail experience (an asset).
• Sports or Bicycle product or service knowledge (an asset).
• Strong customer service/communication skills that leave a “Wow” with your customers.
• A keen attention to detail and accuracy.
• Experience with different point of sale or computer software systems – a willingness to learn our system.
• An appetite for continuous learning about the services we offer and the products we sell.
• The physical ability to work all day on your feet in a fast-paced environment, as well as carrying orders of all sizes out to customer’s vehicles.

WHO WE ARE:

United Sport & Cycle is one of the largest independent sporting goods store in Western Canada. Since our beginnings in 1928, we’ve been family owned and operated in the heart of Old Strathcona. We’re a passionate & United Team that strives for excellence in everything we do!
Working at United Sport & Cycle isn’t just a “job”—it’s a place where you can mesh your passions with your livelihood and have fun playing together as a team in a work environment. It’s a place where you can talk sports and help create amazing memories for our loyal customers.

Please refer the Job description for details