WHO WE ARE

e-pill Medication Reminders, based in Wellesley, MA, is a leading provider of innovative medication reminder products. We sell through our website (www.epill.com), Amazon, and Walmart. Our small, collaborative team values open communication and high-quality work. We’re currently seeking a Fulfillment Specialist who is detail-oriented, efficient, and has a friendly phone manner. Experience with QuickBooks is preferred.

POSITION OVERVIEW

The Fulfillment Specialist plays a key role in ensuring customers receive their orders accurately and on time. This role combines order processing, light assembly, shipping, and customer service responsibilities.

REQUIREMENTS

• Strong attention to detail and commitment to quality.
• Excellent time management, reliability, and efficiency.
• Ability to follow detailed instructions and precise procedures.
• Strong verbal and written communication skills.
• Proficient in using hand tools (e.g., screwdrivers, tweezers) and cleaning equipment.
• Experience with QuickBooks preferred.
  Job Types: Full-time, Part-time
  Pay: $20.00 - $25.00 per hour
  Expected hours: 20 – 40 per week

Benefits:

• Paid time off

Work Location: In perso

• Order Fulfillment – Prepare, label, and package products for shipment; manually enter orders; ensure all orders are processed with 100% accuracy.
• Product Assembly – Use small hand tools to assemble e-pill products, set devices, apply labels, and prepare items for packaging.
• Returns Processing – Receive, inspect, clean, and restock returned products as needed.
• Customer Service – Answer customer calls and emails promptly and professionally; provide accurate information and solutions with a focus on customer satisfaction.
• Receiving Shipments – Accept and manage incoming deliveries (must be able to lift up to 30 lbs).
• Work Area Maintenance – Keep workstations clean, organized, and fully stocked; clean equipment and maintain a tidy workspace.