POSITION OVERVIEW

Do you enjoy being organized and helping customers buy items they want in a casual office setting? We are seeking a personable and detail-oriented Order Fulfillment Specialist to join a collaborative and close-knit team. Your work is essential in ensuring accurate and efficient processing of customer orders, acting as a key liaison between customers and internal departments. You will play a critical role in ensuring smooth operations and excellent customer service.

ABOUT US

Join us in bringing Grand Haven’s newest manufacturing facility to life! Kaidi LLC is a Smart Office division of Kaidi Electrical, and we produce inline actuators and understructure assemblies for height-adjustable desk applications. We are building up our manufacturing capacity in Grand Haven, MI, and you will be on the ground floor, helping shape the company’s direction from its earliest stages. You will be surrounded by a team passionate about creating something new and innovative. The pace is fast, the work is meaningful, and every contribution counts. At Kaidi, you’re not just filling a role-you’re building a vision. If you’re excited about seeing tangible results from your work, and you thrive in a dynamic environment where growth is constant, joining Kaidi could be the journey of a lifetime!

ESSENTIAL QUALIFICATIONS

• High school diploma or equivalent
• 2+ years of proven experience in order fulfillment, customer service, or a related field.
• Proficiency in using order management software and Microsoft Office Suite (Excel, Word, Outlook). SAP experience a plus
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple tasks effectively

PREFERRED QUALIFICATIONS

• Associate’s degree
• Experience in supply chain or manufacturing

• Order Data Entry: Accurately input customer orders into the order management system, ensuring all details are complete and correct.
• Verification: Cross-check order details against customer requests and resolve any discrepancies with the sales or customer service teams.
• Customer Support: Communicate with customers regarding order status, updates, or required information.
• Record Management: Maintain accurate and organized records of all order transactions and updates.
• Collaboration: Coordinate with warehouse, shipping, and logistics teams to ensure timely fulfillment of orders.
• Issue Resolution: Address and troubleshoot order-related issues, such as errors, delays, or cancellations, in a professional and timely manner.
• Data Accuracy: Perform regular audits of entered data to ensure compliance with company standards.
• Process Improvement: Provide feedback to streamline the order entry process and improve system efficiency.
• Customer Communication: Respond promptly and smoothly to inquiries regarding order status, product availability, and delivery timelines.
• Invoicing: initiate the Invoice approval process and send invoices to customers.
• Record Keeping: Maintain detailed and organized records of orders, transactions, and customer interactions.
• Coordination: Liaise with the warehouse, shipping, and sales teams to ensure orders are fulfilled correctly and on time.
• Problem Resolution: Address and resolve any discrepancies or issues related to orders, such as delays, product substitutions, or returns.
• Data Management: Regularly update and maintain order management systems and assist with inventory.
• Compliance: Ensure adherence to company policies, procedures, and regulatory requirements.
• Other duties as assigned