Order Fulfillment Specialist at Tangent Technologies

Montgomery, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

24.0

Posted On

07 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Fulfillment, Ecommerce Fulfillment, Inventory Management, Customer Support, Conflict Resolution, Problem Solving, Data Entry, Shipping Coordination, Active Listening, Time Management, Professional Communication, EDI Processing

Industry

IT Services and IT Consulting

Description

Description As an Order Fulfillment Specialist, you are responsible for ensuring our customers enjoy the WOW factor when receiving their order. You'll be responsible for preparing daily orders for ecommerce fulfillment & ensuring customer satisfaction. You need to be detail-oriented, well-organized, work quickly, and proactively problem solve. You will use systems such as Commerce Hub & Syteline for generating sales orders, shipment labels/paperwork, and work with our team to ensure proper inventory is picked and shipped. Professional communication with internal teams and customers is essential. You’ll be the difference between their customer experience being just average or an exceptional one. Requirements · Well organized with an aptitude for detail. · Sense of urgency. Out of the box thinker. · Ability to maintain confidence, confidentiality, and composure during difficult and/or complex situations. · Proven customer support experience. · Strong communication & active listening skills. · Good conflict resolution skills. · Strong problem solving & independent decision-making skills. · Ability to work both independently & as a part of a team. · Ability to prioritize tasks and communicate and present information to customers, peers, and all levels of management. · Knowledge of shipping and transportation methods and rates. Education and experience · High School diploma required. College degree preferred. · Experience with MS software and data entry required. · Experience with EDI (Electronic data interchange) orders and customer portals/websites required. · Minimum 1-2 years of work experience in customer service, warehouse, order fulfillment preferred. · Minimum 1-2 years of experience with UPS/FedEx or other shipping systems required. physical requirements · May occasionally involve stooping, kneeling, crouching, and moving boxes and constant moving and standing Ability to lift 50 lbs.

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Responsibilities

Responsible for preparing daily ecommerce orders and ensuring high customer satisfaction through accurate fulfillment. Utilizes systems like Commerce Hub and Syteline to generate sales orders and shipping paperwork.