Key Responsibilities

• Lead daily warehouse, ecommerce fulfilment and physical inventory operations.
• Manage, coach and hold regular 1:1s with the Ecommerce Fulfilment & Customer Service Manager and Warehouse & Inventory Operative, including performance management where required.
• Oversee the ecommerce fulfilment and customer-service SLAs through the Ecommerce Fulfilment & Customer Service Manager.
• Plan resource and capacity, including appropriate use of flexible / zero-hours warehouse support.
• Ensure operational continuity and departmental cover during leave, absence, off-site stocktakes, operational gaps and peak periods.
• Own inbound receiving, checking, put-away, warehouse organisation, location accuracy and physical inventory accuracy, with day-to-day execution delegated appropriately.
• Own physical store-pick and warehouse-to-store transfer execution, ensuring approved stock movements are prepared and dispatched accurately and on time.
• Own and lead the rolling monthly retail stocktake programme, including preparation, scanners, count control, recounts, discrepancy closure and reporting, using flexible warehouse support where appropriate rather than relying on retail store teams.
• Own the faulty-stock programme from quarantine and assessment through repair / recovery, return to saleable stock or approved final disposition, with all stock movements and system records closed accurately.
• Own warehouse-to-store courier and logistics coordination, and resolve warehouse dependencies affecting ecommerce fulfilment through the Ecommerce Fulfilment & Customer Service Manager.
• Deliver weekly KPI and operational reporting, including actual vs target, issues, corrective actions and recovery where performance is off-track.