Key Responsibilities

Order Entry

• Accurate Entry: Ensure correct order entry into the SAP system.
• Technical Details: Enter technical Bills of Quantities (BOQ), including all specified items.
• Payment Terms: Input payment conditions as agreed with customers.
• Delivery Dates: Record and communicate requested delivery dates.

Order Follow-up

• Coordination: Work closely with the planning, production, and shipping departments.
• Timely Delivery: Ensure prompt follow-up on orders to secure timely delivery.
• Monitoring: Track order status and update relevant stakeholders as needed.

Sales Support

• Payment Follow-up: Assist the sales team in following up on customer payments and outstanding invoices.
• Customer Communication: Maintain effective communication with customers regarding order status, delivery times, and any issues.
• Reporting: Various MEA level reporting will be required, it is a repetitive timely task, requiring weekly interactions with the directors across the region.

Qualifications

• Experience in order entry and customer service.
• Proficiency in SAP and other order management systems.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Good communication and interpersonal skills.
• Ability to work effectively with cross-functional teams.

Key Performance Indicators (KPIs)

Accuracy in order entry.

Timeliness of order follow-up and delivery.

Effectiveness in handling payment follow-up and customer claims.

Customer satisfaction and feedback

Key Responsibilities

Order Entry

• Accurate Entry: Ensure correct order entry into the SAP system.
• Technical Details: Enter technical Bills of Quantities (BOQ), including all specified items.
• Payment Terms: Input payment conditions as agreed with customers.
• Delivery Dates: Record and communicate requested delivery dates.

Order Follow-up

• Coordination: Work closely with the planning, production, and shipping departments.
• Timely Delivery: Ensure prompt follow-up on orders to secure timely delivery.
• Monitoring: Track order status and update relevant stakeholders as needed.

Sales Support

• Payment Follow-up: Assist the sales team in following up on customer payments and outstanding invoices.
• Customer Communication: Maintain effective communication with customers regarding order status, delivery times, and any issues.
• Reporting: Various MEA level reporting will be required, it is a repetitive timely task, requiring weekly interactions with the directors across the region.

Qualifications

• Experience in order entry and customer service.
• Proficiency in SAP and other order management systems.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Good communication and interpersonal skills.
• Ability to work effectively with cross-functional teams.

Key Performance Indicators (KPIs)

Accuracy in order entry.

Timeliness of order follow-up and delivery.

Effectiveness in handling payment follow-up and customer claims.

Customer satisfaction and feedback