Order Intake Specialist I at Rx Redefined

Bauru, São Paulo, Brazil -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Intake, Prescription Processing, Patient Communication, Provider Communication, DME Prescriptions, Compliance Review, Insurance Verification, Prior Authorization, EMR Systems, Product Knowledge, HCPCS Codes, Problem Solving, De-escalation, Task Management, Adaptability, Results-Oriented

Industry

technology;Information and Internet

Description

About the role The Order Intake Specialist I supports patients and providers throughout the prescription intake and fulfillment process. This role ensures orders are accurate, compliant, and processed efficiently while delivering warm, empathetic communication. As the first touchpoint for many patients, this role plays a key part in creating a positive experience and strengthening provider relationships. Duties & Responsibilities Work directly with physicians, clinical teams, and patients to validate and process DME prescriptions. Assist with preparation of new prescriptions, demo items, compliance reviews, and insurance verification steps. Handle inbound and outbound patient communications, including refills, prescription reviews, and product inquiries. Interact with patients via phone to provide updates on shipments, insurance coverage, and available product options. Conduct prior authorization, insurance eligibility checks, and document all actions accurately in EMRs and internal systems. Communicate with providers regarding addendums, compliance issues, and any missing documentation required for order completion. Maintain detailed product knowledge, including HCPCS codes, lubrication types, materials, and specialty-specific requirements. Own assigned provider organizations, supporting both provider and patient satisfaction through clear and timely communication. Use appropriate escalation channels (ticketing for non-urgent issues, Slack for urgent operational escalations). Work professionally and accurately while adhering to operational expectations, including HR trainings, self-reviews, attendance, and security protocols. Deepen knowledge of the healthcare and DME industry to support continuous improvement and high-quality patient care. Who You Are Adaptability and comfort working in a rapidly evolving healthcare and tech environment. Strong communication skills with a warm, patient-focused approach. Ability to problem solve and de-escalate patient concerns with professionalism and empathy. Self-starter capable of managing tasks independently while collaborating well with teammates. Results-oriented with the ability to follow structured processes and workflows. Confident using software systems, EMRs, and task management tools (e.g., Asana).

Responsibilities

The Order Intake Specialist I supports patients and providers by validating and processing DME prescriptions, ensuring orders are accurate and compliant. This involves handling inbound and outbound communications regarding refills, shipment updates, and product inquiries while interacting with clinical teams and physicians.