Order Management Administrator at Schneider Electric Industries Malaysia

Cavite City, Cavite, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

0.0

Posted On

31 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Problem Solving, Troubleshooting, Data Management, Order Processing, Communication Skills, Multitasking, Product Installation, User Training, Lead Qualification, System Application Maintenance

Industry

Automation Machinery Manufacturing

Description

Join our dynamic Contact Center team as a Technical Support Representative and be the vital link between our customers and cutting-edge technology solutions! We're looking for tech-savvy problem solvers who are passionate about delivering exceptional customer service. What will you do: Provide expert technical support to customers via phone, chat, and text, helping them navigate product installations, activations, and troubleshooting Monitor and maintain system applications while offering programming support and user training Analyze reports, manage data, and design computer outputs to improve service delivery Serve as a systems network point person, handling delegated administrative duties and supporting the customer contact center Process customer orders and qualify leads while supporting sales and partner opportunities What will make you successful: Technical aptitude with strong problem-solving abilities and attention to detail Excellence in customer service with outstanding communication skills Ability to learn and adapt to new technologies and systems quickly Knowledge of equipment specifications and product compatibility Strong multitasking abilities in a fast-paced environment What's in it for you: Comprehensive training program to build your technical expertise Structured career development path with opportunities for growth Collaborative team environment in a modern contact center setting Stable work schedule with consistent hours Supportive mentorship from experienced team members Let us learn about you! Apply today. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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Responsibilities

Provide expert technical support via phone, chat, and text to assist customers with product installations and troubleshooting. Manage system applications, process customer orders, and support sales opportunities while improving service delivery through data analysis.