TrueCar is a leading automotive digital marketplace, and we are on a mission to make car buying and selling easy, transparent, and efficient. We work to empower consumers with data and foster connections with our network of Certified Dealers who share our belief that truth, transparency, and fairness are the foundation of a great experience. We forge partnerships to power car-buying programs for some of America’s most trusted brands. And we continually innovate to provide useful tools, research, market context, and pricing transparency to help consumers feel empowered and confident throughout their journey.
As consumers’ priorities and shopping habits shifted, so did we. We are building a modern-day marketplace and invite you to join the TrueCar Crew. You can have a real and direct impact on our journey as we continue to evolve and revolutionize the car-buying and selling experience.

THE OPPORTUNITY:

We are looking for a strategic and detail-oriented e-commerce Order Management Analyst to lead the TrueCar+ order management function and oversee the end-to-end order lifecycle. Reporting to the Director of Consumer & Dealer Experience, you will be responsible for driving operational excellence, starting as an individual contributor and then ultimately managing a team, interfacing with cross-functional stakeholders while ensuring order fulfillment aligns with company goals and customer expectations. This role requires a strong focus on order analysis to ensure operational efficiency, forecast demand, identify bottlenecks, and enhance customer satisfaction.
You’ll need a balance of hands-on order management expertise, process optimization, data-driven decision-making, strong analytics and reporting capability, and leadership.

YOUR TRUECAR EXPERIENCE

As a crew member, you’ll be primarily based out of your home as a part of our Dynamic Workplace strategy. We provide additional benefits & perks to assist our crew members in having a sustainable home workstation, including monthly internet/mobile phone service reimbursement and furniture & equipment for your space.
You will receive excellent benefits that include, but aren’t limited to, 100% employer-paid health/vision/dental premiums, 401 (k) with company contribution, equity, a wellness stipend program, and a learning & development reimbursement program. We recognize that everyone needs an occasional recharge, so we offer a flexible PTO policy for exempt TrueCar Crew, along with a generous PTO accrual policy for non-exempt TrueCar Crew, in addition to 14 company-paid holidays and 2 floating holidays. In short, we care deeply about our crew members and build employee-centric programs that prove it.
At TrueCar, we believe in the power of diversity to build a deeper understanding of our consumers and partners and drive innovation in our products. We welcome a workforce that reflects the diversity of car-buying consumers. We encourage everyone interested in our company’s mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that is protected by applicable law. We will consider qualified applicants with arrest and conviction records in accordance with applicable law. In addition, TrueCar will provide reasonable accommodations for qualified individuals with disabilities.
TrueCar does not accept unsolicited agency submissions.
If you are based in California, we encourage you to read this important information for California residents linked here.

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Please refer the Job description for details