Order Management Analyst at S&P Global

George Town, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

19 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order management, Salesforce CPQ, Compliance, Billing, Data accuracy, Problem-solving, Organizational skills, Contract management, Revenue recognition, User acceptance testing, Process documentation, Financial reporting, Stakeholder collaboration, Audit control

Industry

Financial Services

Description

About the Role: Grade Level (for internal use): 07 The Role: Order Management Analyst. The Team: This team is responsible for, focused on the compliance, timeliness and accuracy of processing customer orders, renewals and cancellations. The timeliness and accuracy of orders will ensure revenue recognition accuracy, SOX and business rule compliance and customer delight. The Impact: This job focused on compliance with timeliness and accuracy in validating and processing customer new and renewal orders and also the cancellations. What’s in it for you: This job allows you to gain order management skills and knowledge of multiple product areas. There are lots of opportunities to grow yourself once you have learnt and mastered your current roles to move up via internal movement to different teams. Review and approve new sales, amendments, and renewals in Salesforce CPQ against agreements and compliance checklists. Process orders from deal creation through to billing, including validation of contract terms, billing frequency, product and pricing accuracy, and invoice grouping. Execute manual interventions for milestone billing, including updating order products and releasing invoices based on Proof of Delivery (POD). Release revenue by managing performance obligations and recognition dates in accordance with signed paperwork and POD. Run and validate Order Management review and test reports, ensuring data accuracy and completeness for internal stakeholders. Collaborate with Sales, Billing, and Finance teams to resolve discrepancies and support process improvements. Maintain accurate records of order management activities in Salesforce, ensuring compliance with audit and control requirements. Ensure invoices are correct and dispatched timely to business partners. Participate in user acceptance testing (UAT), training sessions, and ongoing process documentation initiatives. Support recurring and batch billing automation as required, following set guidelines for invoice scheduler and renewal processes. Work closely with the CSS team to perform workarounds and resolve issues when system problems arise with Salesforce CPQ, ensuring minimal impact to business operations. What We’re Looking For: Excellent organizational skills. Ability to interact professionally with peers. Reliable and able to work under pressure. Good problem-solving skills Must be able to work US Shift (8pm - 5am) #LI-CBS What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal ----------------------------------------------------------- 203 - Entry Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group) S&P Global delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

Responsibilities

The Order Management Analyst is responsible for validating and processing customer orders, renewals, and cancellations while ensuring compliance with SOX and business rules. They collaborate with Sales, Billing, and Finance teams to resolve discrepancies and maintain accurate records within Salesforce.