Order Management Analyst at Vertiv

Mandaluyong, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order processing, Customer service, Logistics, Procurement, CRM systems, ERP systems, Purchase order auditing, Inventory management, Shipment coordination, Root cause analysis, Analytical skills, Problem-solving, Time management, Microsoft Office, Communication, Interpersonal skills

Industry

electrical;Appliances;and Electronics Manufacturing

Description

We are looking for a highly organized and detail-oriented person with great communication and problem solving skills to handle order processing and customer service for our customers/sales rep/project managers. This person will have 3 to 5 years of sales, customer service or account management experience serving Asia customers, preferably with knowledge of logistics, procurement and CRM/ERP systems. Responsibilities: * Receive, audit and enter customer purchase orders * Check orders against inventory and forecast * Work with distributors, sales reps and project managers to resolve PO issues * Create and Issue PO to suppliers * Shipments Coordination to supplier/factory * Work with Planning, Logistics and IT to resolve order logistics issues * Communicate order status to distributors, sales reps, project managers and track to delivery * Maintain order status/tracking log * Understand and adhere to customer compliance guidelines * Complete ad-hoc reporting when requested * Perform special tasks as needed * Major KPIs – OTD, ITO, NMI Background experience required: * 3 to 5 years Experienced Employees specializing in Customer Service or equivalent * Factory Order Management Experience * Excellent verbal and written English skills * Ability to communicate effectively and professionally by phone or email * Takes initiative and prioritizes tasks (time management) * Solid analytical and problem-solving skills (root cause analysis) * Ability to work accurately with close attention to detail * Strong interpersonal skills with the ability to work effectively with individuals and groups * Willingness to adapt to changing business needs and deadlines * Solid computer skills with knowledge of Microsoft Office, Internet and ERP Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Responsibilities

The Order Management Analyst is responsible for auditing and processing customer purchase orders while coordinating with logistics, planning, and suppliers to ensure timely delivery. They must also resolve order issues, maintain tracking logs, and provide status updates to stakeholders.