Order Management Analyst at Vertiv

Mandaluyong, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

20 Aug, 26

Salary

0.0

Posted On

22 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Processing, Customer Service, Account Management, Logistics, Procurement, CRM, ERP, Microsoft Excel, Microsoft PowerPoint, Root Cause Analysis, Time Management, Interpersonal Communication, Analytical Skills, Problem Solving, English Proficiency, Inventory Management

Industry

electrical;Appliances;and Electronics Manufacturing

Description

We are looking for a highly organized and detail-oriented person with great communication and problem-solving skills to handle end to end order processing and customer service for our customers/sales rep/project managers. This person will have 1 to 2 years of sales, customer service or account management experience serving Asia customers, preferably with knowledge of logistics, procurement and CRM/ERP systems. • Vet, process customer purchase orders • Check orders against inventory and forecast • Work with distributors, sales reps and project managers to resolve PO issues • Collaborate with Planning, Logistics for shipments coordination. • Communicate order status to distributors, sales reps, project managers and track the equipment delivery to project site. • Maintain order status/tracking log • Understand and adhere to customer compliance guidelines • Complete ad-hoc reporting when requested • Perform special tasks as needed • Major KPIs – OTD, ITO, NMI Background experience required. • 1 to 2 years Experienced Employees specializing in Customer Service or equivalent. • Excellent verbal and written English skills • Ability to communicate effectively and professionally by phone or email • Takes initiative and prioritizes tasks (time management) • Solid analytical and problem-solving skills (root cause analysis) • Ability to work accurately with close attention to detail • Strong interpersonal skills with the ability to work effectively with individuals and groups • Willingness to adapt to changing business needs and deadlines • Solid computer skills with knowledge of Microsoft Office (Advanced excel, powerpoint, etc.) and ERP. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Responsibilities

Manage end-to-end order processing and customer service for clients, sales representatives, and project managers. Coordinate with planning and logistics teams to ensure timely equipment delivery and maintain accurate order tracking logs.